Toister Performance Solutions

JULY 17, 2018

Yet her actual performance indicated she was one of the company's top performers in nearly every category, from financial results to service quality to employee engagement. These profiles are often generic and not calibrated to your employees. If you do consider an assessment, make sure you calibrate it first.

Calibration 48

Calibration Construction Employee engagement Consulting 48

24-7 InTouch

FEBRUARY 25, 2020

By focusing on our team members’ experience , we improve results from a retention and employee engagement perspective, while also driving core contact center metrics such as CSAT, AHT, and attendance. Monitor: Evaluate the program goals previously established through regular reporting and calibration sessions.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Up Your Service

JUNE 16, 2015

Every member of a telco service team – and that includes every employee and partner on the team – needs the following: 1. A means of calibrating and measuring how good – or bad – is the service you provide. A definition of service that applies to all working relationships.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

Serenova

MAY 29, 2020

Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis. Employee care programs also have a long-term impact on employee engagement, productivity, loyalty and retention, all of which have measurable financial benefits.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Calibrate regularly. When employees feel supported, they perform better, making it easier to maintain business continuity in crisis. Employee care programs also have a long-term impact on employee engagement, turnover rates, productivity, loyalty and retention, all of which have measurable financial benefits.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Integrity Solutions

AUGUST 24, 2022

To make the most of the remainder of the year, consider creating a “keep doing, stop doing, start doing” list to re-calibrate your thinking and adjust your priorities. Is there something else you could be doing that would add more value?

Sales 86

Sales Coaching Calibration B2B 86

Call Experts

SEPTEMBER 18, 2019

how to recognize employees that are disengaging and how to reengage them in the workplace. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! providing helpful feedback. FCC blocks Robo-Calls.

Calibration 40

Calibration Coaching Call Center outsourcing 40

aircall

MARCH 17, 2016

Schedule monthly calibrations with representatives from all of our different departments to review calls. Make sure your whole approach to Performance Management is aligned to a wider customer service strategy and employee engagement programme. Operations should make this a priority.

Best practices 59

Best practices Call Center Calibration Coaching 59