Calibration Customer Service Exercises Quality management 
NobelBiz
FEBRUARY 15, 2023
You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole.
Myra Golden Media
JULY 15, 2019
Determine Outcomes – What you want your employees to do, do differently as a result of quality monitoring. Develop Standards and Objectives for Customer Experience. Develop Calibration Strategy. Introduce Quality Program to Employees. Calibration (step six) is a necessary step to help you review objectives fairly.
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