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Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

CSM Magazine

Calabrio , the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence.

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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. Aspire to connectedness for a winning CX strategy. 3 ways to turn theory into practice.