Beyond Philosophy

JANUARY 29, 2021

When faced with this expectation from my clients, I think of what Prime Minister Winston Churchill told his cabinet after the election: “I have nothing to offer but blood, toil, tears, and sweat.” It takes constant attention and small, deliberate changes to improve Customer Experience.

Customer Experience 397

Customer Experience Journey mapping Engineering Feedback 397

BlueOcean

MAY 18, 2022

Prior to Blue Ocean, Amy spent her career developing effective communications in a variety of settings, from implementing multichannel marketing plans to managing crisis communications to speech writing for federal cabinet ministers.

Sales 62

Sales Marketing Multichannel Advertising 62

Beyond Philosophy

FEBRUARY 28, 2017

But it also reflected something very true about Tillerson’s status: cabinet secretary or not, he was a brand new employee in unfamiliar territory. The humble comment brought laughs because, until recently, Tillerson was CEO of ExxonMobil, one of the biggest companies in the world.

Construction 327

Construction Feedback Consulting Consulting 327

CSM Magazine

SEPTEMBER 11, 2021

Move around any furniture that is too bulky for easy access to all parts of the room, like desks and file cabinets. One way to declutter your office space is by moving around any furniture, like desks and file cabinets, that are bulky and in the way. It will also make it easier for visitors to take a seat if they need to.

Personalization 52

Personalization 52

Talkdesk

JUNE 12, 2019

I remember a time when my dad’s office had multiple filing cabinets filled with various documents. In this digital age, filing cabinets have easily become folders on a computer. Even though some documents were more important than others, their consistent organization was key in being able to find something when needed.

industry standards 44

industry standards contact center solutions Wait times Contact Center 44

JustCall

AUGUST 8, 2022

Let’s discuss these distinct configurations, and you can figure out which one applies to you best : Traditional PBX systems use a large central cabinet or switchboard with cables connecting to outside lines to operate off the public switched telephone network (PSTN). Some of these offer ways to save money by reusing existing hardware.

voip 52

voip Technology Sales Customer Support 52

CSM Magazine

JANUARY 12, 2024

“Before, when you walked in, you were greeted with rows of filing cabinets, piles and piles of folders each crammed with reams of paper, a large printer that took up half the office, and even a franking machine. Now, it’s all gone!

Engineering 52

Engineering CRM Finance Enterprise 52

Chip Bell

FEBRUARY 18, 2020

Going into the bathroom to wash my hands, I noticed a small amount of water seeping out of the bottom of the vanity cabinet. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked. One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. An easy fix with the right part.

Management 49

Management Customer Service Customer Experience 49

Toister Performance Solutions

JULY 9, 2019

Then when a unit ran out of scrubs, they'd go raid the supply cabinet in another unit, causing them to run out as well. The supply team agreed to refill the supply cabinets more often, which helped build trust because there was usually an ample amount on hand. The solution was fairly straightforward.

Customer Service 91

Customer Service Advertising Consulting Consulting 91

teleopti

OCTOBER 9, 2018

En effet, le prestigieux cabinet de conseil s’est basé sur la récente analyse des logiciels de Workforce Management (WFM) sur le marché, afin d’attribuer à Teleopti cette gratification. Frost & Sullivan a récompensé Teleopti par le prix du Customer Value Leadership EMEA (Europe, Moyen Orient, et Afrique) en 2016.

Management 48

Management 48

VirtualPBX

APRIL 22, 2021

Our vast cabinet of experience points us individually in the right directions, and as a company, we have thrived by making good choices with our remote work tools. We hope the list provided in our final e-book chapter will give you something new to try with your own business as you continue to work remotely.

Construction 97

Construction Morale Marketing Management 97

teleopti

OCTOBER 9, 2018

Teleopti, l’éditeur international de logiciels de gestion des effectifs (WFM), a annoncé aujourd’hui avoir obtenu les scores les plus élevés en matière de satisfaction client, selon l’enquête annuelle consacrée aux outils de WFM, « WFM Product and Market Report », menée par le cabinet DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing 48

CSM Magazine

JANUARY 9, 2024

Keep only the essentials on your desk, and use storage solutions like shelves, drawers, or cabinets to organize paperwork, office supplies, and personal items. Declutter and Organize A cluttered workspace can be distracting and negatively affect your productivity. Take some time to declutter your home office regularly.

Personalization 52

Personalization Technology Management 52

Beyond Philosophy

APRIL 27, 2015

It was a real climb, especially when you consider my first job out of school was filling freezer food cabinets in a frozen food retailer. Yes, I had achieved what I set out to achieve at the beginning of my career. However, once I had achieved my goal, I realized I wasn’t challenged anymore.

Consulting 268

Consulting Consulting Customer Experience Personalization 268

VirtualPBX

DECEMBER 8, 2020

The 2020 Video Conferencing Excellence Award marks a special place in our awards cabinet because of the quick turnaround (from feature development to public release to award win) and for how it expands our reach in the communications industry.

voip 85

voip APIs Enterprise Marketing 85

Steve DiGioia

APRIL 4, 2016

A technician can’t do his/her job if the parts and equipment he needs is locked in a cabinet that no one other than you has the key to. A Position to be Successful. A waiter can’t be successful without enough glassware or plates to serve the guests. Did you schedule the proper amount of employees to handle the anticipated business today?

Customer Care 187

Customer Care Management Personalization 187

VirtualPBX

FEBRUARY 4, 2021

Another example is filing cabinets and bulky physical servers. This is especially true with digital faxing services that allow you to send and receive faxes through email and without a traditional fax machine. Myth #2: Buying Second Hand Equipment is Bad.

Finance 93

Finance Banking Technology 93

Connecting the Dots

FEBRUARY 9, 2021

While the sump pumps were being installed, my friends happened to mention that the general contractor was arriving in two days to start framing the cabinets in the same part of the basement. The sump pump contractor interrupted and said, “Weren’t you told?

Education 62

Education Self service Consulting Consulting 62

Hodusoft

MAY 1, 2023

At this rate, it looks like the company is going to need a bigger award display cabinet to accommodate all the awards it’s going to win in the future. So far, the rapidly growing Unified Communication solution provider has won eleven highly prestigious awards.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

CSM Magazine

NOVEMBER 1, 2022

For example, you can use a corner desk to save space or use a rolling file cabinet to store documents and files. If you have a small office, you can use furniture and storage solutions to maximize the length of your office. You can also use vertical storage solutions to maximize the space you have.

Advertising 52

Advertising Marketing Technology Management 52

CSM Magazine

SEPTEMBER 2, 2019

So that items don’t end up cluttering up your space, make sure that everything has a home within a desk drawer, cabinet, closet, or on a shelf. This means you can get rid of bulky filing cabinets. If you have unused desks and chairs, consider putting them in storage or donating them. Find a home for everything.

Technology 40

Technology Personalization Management Customer Service 40

Taylor Reach Group

SEPTEMBER 21, 2017

Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. By: Deepak Selvaratnam. Today, Customer Service delivery has become so important that is even talked about in the board room!

Customer Service 65

Customer Service Outbound sales Government Consulting 65

Connecting the Dots

JUNE 16, 2021

While the sump pumps were being installed, my friends happened to mention that the general contractor was arriving in two days to start framing the cabinets in the same part of the basement. The sump pump contractor interrupted and said, “Weren’t you told?

Education 62

Education Self service Consulting Consulting 62

Cincom

FEBRUARY 2, 2021

Conversely, some agents may want to receive printed copies of every policy declaration because they still store them in filing cabinets. An agent may want to get an electronic copy of all claims correspondence sent to the policyholder, even if some of those letters are printed and mailed. Assess the Paper-to-Digital Transformation Effort.

Customer Experience 52

Customer Experience Personalization Management 52

Customer Service Life

MAY 14, 2018

More often than not, they’ll stock the snack cabinet with “healthy” foods. If a team leader is concerned that one of their employees may be stuffing their feelings with food, how do they even (legally) approach it? And if that’s what gets your team going, there is nothing wrong with that.

Customer Service 90

Customer Service Coaching Contact Center 90

InGenius

OCTOBER 9, 2019

This storage system doesn't refer to the disorganized filing cabinet in the corner of your office. The key to achieving this holistic view is the data - at minimum a record of past transactions with prospective clients and current customers. But how can sales teams take the data they have to the next level? Have a storage system.

Sales 48

Sales Call Logging CRM B2B 48

CSM Magazine

MARCH 29, 2022

You will need an office, accounting software, computers, filing cabinets, desks, printers, ledger sheets , insurance, and money for marketing. Start by choosing a business name and try and choose one that does not include your name. The second step is determining the costs needed to open the accounting office.

Accountability 52

Accountability Finance Advertising Banking 52

Talkdesk

MAY 29, 2020

Using PowerDMS during disaster recovery PowerDMS condenses cabinets full of paper into a single, searchable online source that automatically disseminates, collects signatures on, and tracks important policies and procedures.

Interactive Voice Response 71

Interactive Voice Response Call flow Self service Contact Center 71

aircall

JANUARY 28, 2022

In the current digital age, CRM systems have taken the place of filing cabinets, rolodexes, and oversize calendars. This CRM system’s many features will let you manage your sales potential and adjust your approach to get the best results. Pipedrive Integrations.

CRM 118

CRM Sales call center software Analytics 118

ViiBE Blog

MAY 31, 2021

As computer databases slowly replaced paper files stored in filing cabinets, knowledge bases are the latest method of storing information in an easily accessible location. ViiBE’s knowledge base is a flexible solution that is easily tailored to your company’s needs and use case. Conclusion.

Self service 52

Self service CRM Customer Experience Management 52

Aspect

SEPTEMBER 21, 2018

A locking cabinet or a room that locks is required to secure company documentation. You may even want to have your agent sign a waiver indicating that they have such a space away from distractions. Nothing is worse than to be on a call and hearing the TV or dogs barking in the background. Ensure the location is secure.

At home agents 78

At home agents Coaching Gamification Metrics 78

Bill Quiseng

MAY 8, 2017

households owned one and customer records were often kept tucked away in filing cabinets. In the late 1980s, computers were only beginning to make their way into mainstream life. By 1989, just 15 percent of U.S.

CRM 98

CRM Analytics Technology Education 98

CSM Magazine

MAY 16, 2022

This means keeping devices in a secure location when not in use, such as a locked drawer or cabinet. Limit access to work devices. Restrict physical access to work devices when working from home. If possible, set up password protection or biometric security, such as fingerprint recognition, to further limit access to work devices.

Customer Service 52

Customer Service Wireless Accountability Finance 52

Revation Systems

APRIL 23, 2018

I entered an office completely filled with file cabinets, and the business owner said quite confidently, “We’ll never use a fax machine.” When you consider that technology will continue sparking digital transformation well into the future, this is certainly true. I remember a time back when I was selling fax machines in 1991.

Banking 59

Banking Healthcare Big data Technology 59

Quadient

MARCH 21, 2022

Les retards de paiement sont une réalité pour les entreprises : plus de 11 jours en moyenne d’après une étude du cabinet KPMG publiée fin 2021. Les retards de paiement, une bombe à retardement.

Morale 52

Morale B2B Marketing 52

Enghouse Interactive

MAY 25, 2020

When covering sensitive topics… like at UK Cabinet meetings, only use 1-time access or PIN codes. The probability is very high that it has been shared with a wide range of people – some of which may no longer be authorized to attend these calls. If possible, create user unique PIN’s to minimize unknown or unauthorized “pass along” invites.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Quadient

APRIL 25, 2022

Et la parenthèse Covid, qui a tiré vers le bas les statistiques des faillites en raison du « quoi qu’il en coûte » et des prêts garantis par l’État, s’est refermée depuis la fin d’année dernière avec une forte hausse des défaillances au premier trimestre 2022 selon les statistiques de la Banque de France et du cabinet Altares (+35 %).

Finance 52

Finance Marketing Management 52