People, Process & Technology and the Intersection of AI: Part 2
The Northridge Group
APRIL 15, 2024
There are copious amounts of data and studies that show a common trend, as employee experience improves the customer experience improves as well. In a recent market study published by Contact Center Week, it was revealed that more than 80% of contact center leaders think it will take 6 months or more to cultivate these skill sets.
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