books 
ShepHyken
OCTOBER 26, 2016
Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. CreateSpace will also be where you’ll most likely “publish” your book.
Lumoa
MARCH 21, 2023
Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience.
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Steve DiGioia
MARCH 30, 2020
This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The jealous have many blank pages in their experience book because they fail to learn and fail to act. But not you.
JivoChat
MARCH 14, 2023
Book marketing is a key part of any successful publishing strategy. It involves both traditional and digital strategies to promote books through different channels, including bookstores, social media platforms, and publisher networks. Marketing helps to make it easy for students to find books that they may be interested in reading.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences. Customers now have raised expectations, and this trend will be accelerating in the future.
Nicereply
MARCH 14, 2023
These 17 books contain critical lessons that every support manager will benefit from. And what better way to expand your knowledge than picking up a book? Books are a fantastic resource to develop a brand new skill or to complement and improve an existing skill—like leading a team or hiring effectively. Books on communication 1.
CSM Magazine
APRIL 24, 2024
Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. To view the e-book in its entirety, download a copy of ‘ Maximising WFM Performance ‘, today.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
Wrote 11 other books, including ones that are being used as textbooks in the finest academic institutions around the world. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Best-selling author of The Art of the Start 2.0,
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Even when you feel like you have this nailed down, your tactics could become stale.
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