SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Skybridge

JULY 21, 2020

Usually, we think of “disruptors” as upstart competitors that swoop in with new solutions to old needs (or new ways of convincing buyers of needs they never even knew they had). Indeed, entire industries benefit from the quantum advances brought on by unexpected disruptors. You can read the entire article below.

At home agents 52

At home agents Wireless Government Contact Center 52

bold360 Blog

APRIL 13, 2020

Uncertainty and anxiety have catalyzed a flood of customer questions and calls into service centers. If that wasn’t bad enough, call center agents – like all of us – have been compelled to work from home (or, WFH as it’s known) and companies are scrambling to adjust their CX tools to this new WFH normal.

Chatbots 69

Chatbots Self service Call Center Employee engagement 69

Branch Mesenger

MARCH 20, 2018

I'm the editor of Shiftonomics which is Branch Messenger's bi-weekly newsletter that covers all the important headlines and stories that shape the ever changing world of hourly and shift work. We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. That would be Shep Hyken.

Customer Service 48

Customer Service Airlines Technology Upselling 48