Calabrio

SEPTEMBER 9, 2020

The following post is a guest contribution summary from Kimberley Drobny of Waterfield Technologies. You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working.

Analytics 59

Analytics Contact Center Technology Personalization 59

Mindtouch

MARCH 16, 2020

Rather than considering various KPIs through the lens of the customer—with their experience as the starting point—organizations tend to work outward from the bottom line. Connecting with Customers from Start to Finish Learn why meeting the demands of today’s customer self-service journey requires next-generation knowledge management.

Self service 105

Self service Abandon rate Customer effort Contact Center 105

JustCall

APRIL 5, 2022

a call from a VIP customer might go directly to their account manager). A business VoIP phone system collects your voicemail messages from callers and sends them to the chosen mailbox so you can proactively respond. VoIP call recorder is vital for teams at call centers and helpdesks. Smart call routing. Voicemail drop.

voip 52

voip CRM Interactive Voice Response Sales 52

aircall

FEBRUARY 22, 2021

But that doesn’t mean you should shy away from getting the most out of your sales strategy planning phase. A sales strategy plan allows you to see the full scope of your sales projects at a glance. However, it can get a bit overwhelming in the beginning, which is why some entrepreneurs skip this step altogether. .

Sales 62

Sales call center software Interactive Voice Response Call Center 62

Pointillist

JANUARY 19, 2022

She reaches out via social media and then contacts customer service. Perhaps marketing captures social media engagement, the contact center measures agent transfers and first contact resolution, and the mobile product owner tracks completion rates. Now, she’s able to use her mobile app to complete her goal.

Metrics 75

Metrics Wireless Surveys Banking 75

Talkdesk

NOVEMBER 13, 2017

Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session.

Contact Center 4

Contact Center Sales Analytics Coaching 4