why-you-need-to-follow-the-service-culture-recipe Blog Related Topics 
Toister Performance Solutions
FEBRUARY 27, 2020
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. You have to follow the recipe precisely to get the expected result. My friend, Sarah, is a baker.
Beyond Philosophy
MARCH 31, 2015
Baseball great Yogi Berra has been quoted as saying “When you come to a fork in the road, take it.” He also said “If you don’t know where you are going, you might wind up someplace else.” Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
JANUARY 28, 2020
Many customer service leaders don’t enjoy writing job descriptions. As a culture, we’ve somehow created a system where many job descriptions – which are meant to give candidates an overview of the company and the role – end up with candidates feeling confused, bleary-eyed and wrestling with imposter syndrome.
Monet Software
JUNE 29, 2021
QA also demands time, attention to detail and a human touch to ensure that agents feel supported in their jobs and included in the culture. . How can you make that happen in these brief meetings? To defuse the emotions, it’s important to explain why QA sessions happen and to underscore that everyone is offered ideas for improvement.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. But what happens when your NPS score isn’t quite as rocketing as you’d like? Should you throw in the towel and brace yourself for the inevitable worse? Well, not so fast.
ProProfs Blog
SEPTEMBER 18, 2017
Is it a top priority for you, or happens to just another facet of your day-to-day business operations? Your customers are the most important people for your business , and they need to be provided with the best possible customer service when they need it. And falling sales numbers are there to show for it. What’s more?
Natalie Petouhof
AUGUST 15, 2022
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. History Foreshadows CX Problems.
Expert insights. Personalized for you.
90 
Let's personalize your content