why-one-way-video-interviews-are-a-bad-way-to-hire Blog Related Topics 
Vistio
DECEMBER 15, 2021
One of the most successful pest management companies in the US. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. I had an interview with a pencil factory. I was late to the interview. Yeah, sure. Yeah, sure.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.
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Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.
Tenfold - Contact Center Blog
AUGUST 3, 2018
Do they use review sites to find answers to their questions and base their buying decisions based on telling reviews from other customers? He decides to speak with an agent through the live chat widget on the website. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing.
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Wait… hang on… my order number is here somewhere. So, it’s time for you to assemble your live chat dream team.
Branch Mesenger
MARCH 20, 2018
We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. How one hardware store goes above and beyond to deliver exceptional service. How technology is changing the way frontline employees handle customers. Last week, we hosted our second webinar. Shep Hyken: Hey.
Toister Performance Solutions
SEPTEMBER 17, 2019
Unfortunately, the boss is like one those couples looking for houses on HGTV shows—million dollar taste, thousand dollar budget. Why should you trust me? These ideas are more effective than hiring me or anyone else to come in and do the training for you. But first, let's define training so we're all on the same page.
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