why-do-good-employees-sabotage-customer-service Blog Related Topics 
Beyond Philosophy
JULY 16, 2020
Today, we decided to address memory and how crucial it is to enhance your customers’ recollections of their experience with you. Chen said previous research had a couple of ideas about why the Return Trip Effect occurred. We wrote about memory in our latest book, The Intuitive Customer , as one of the seven imperatives.
aircall
FEBRUARY 7, 2017
Customer service stress is no exception. Every day, customer service industry workers must juggle demands and complaints of varying degrees of complexity, all in a fast-paced, high-stakes environment. How does customer service stress affect employees? Stress is responsible for high employee turnover.
aircall
FEBRUARY 14, 2017
No one has more power to sabotage us than ourselves. We’ve looked at how to remedy to bad customer service habits ; read on to find ways to replace your bad productivity habits with practices which will put you on track for how to be more productive. Many of us spend more hours at the office than we do anywhere else.
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