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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. The future of customer experience is decided.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

Many companies experience numerous challenges in the ares of customer experience transformation. CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. “CX Let’s find out what the field professionals actually experience.

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A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik

Expivia

We have been pretty selective with the guests we interview for the Geek podcast & Blog. Three years ago the senior vice president, who was both over the merchandizing team I was working on and customer care, tapped me on the shoulder and gave me this great opportunity to come over and join the team. Tom: Please introduce yourself!

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A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik

Expivia

We have been pretty selective with the guests we interview for the Geek podcast & Blog. Three years ago the senior vice president, who was both over the merchandizing team I was working on and customer care, tapped me on the shoulder and gave me this great opportunity to come over and join the team. Tom: Please introduce yourself!

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What is Omnichannel Customer Engagement & How to Improve It

NobelBiz

The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Why is an Omnichannel Customer Engagement Strategy Important for Businesses? This is why an omnichannel strategy is crucial for businesses.