why-customer-effort-trumps-customer-delight Blog Related Topics 
Talkdesk
AUGUST 4, 2015
Did you know that news of a bad customer service encounter reaches over twice as many ears as praise for a good experience? This makes perfect sense as you can probably easily remember the last time you to finally attend to you, but find it hard to recall the last pleasant customer support experience you had.
Beyond Philosophy
SEPTEMBER 16, 2021
Welcome to my second article in a series about assessing customer centricity in our global Customer Experience consultancy. All organizations are somewhere on a spectrum from Naïve to Natural, with Naïve being the least customer-centric and Natural being the most. Customer Strategy.
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