CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Oftentimes, people are not aware of solutions to their problems. Monitor and track if the customer has realized the intended value from your solution. Cross-sell vs Upsell.

Upselling 52

Upselling B2B SaaS Feedback 52

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Company : Degreed.

Consulting 40

Consulting Consulting Coaching Metrics 40

ProProfs Blog

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. And in this post, we’ll discuss why you should value it, how to gather it and what to do with it once you have it.

Feedback 143

Feedback Surveys Customer centricity Metrics 143

Nicereply

JUNE 18, 2020

Your sales team went home, and all you had left was your current group of customers. Every customer that cancelled or didn’t repurchase would have a big impact on your business. Every customer that cancelled or didn’t repurchase would have a big impact on your business. Why you should focus on Customer Retention.

Customer retention 125

Customer retention Feedback Surveys Metrics 125