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Women, DEI, and the Future of the Workplace

24-7 InTouch

Q: Why do you believe DEI is crucial for advancing women in the workplace? Women are underrepresented in key leadership roles within organizations. DEI work presents many challenges at all levels, including starting initiatives within the workplace. Q: How can women leverage their strengths to grow their careers?

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ChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News

ChurnZero

Isolating at home felt like being stuck in your own glass case of emotion. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box.

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Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

Like many people with leadership aspirations, Sharon saw the vice president title as her dream designation: “I knew that a VP role would be harder to attain because there are fewer of them within a company structure.”. How do you plan to lead through this change? But before going to bed that night, something changed.

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How to Write Customer Service Representative Job Description [18 Descriptions & Titles]

ProProfs Blog

However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. How to Write the Customer Service Representative Job Description? Describe Job Role Expectations.

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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. This means they will voluntarily advocate for your brand and promote your business by word of mouth. Identify the Company’s Goals 2.

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8 Contact Center Management Tips to Transform Your Call Center

Expivia

With the right tips and advice, you can transform customer engagement in your call center. . Why You Need to Rethink Contact Center Management. There’s the pressure to reach KPIs , the need to support your business or the businesses you work with, and operations you need to manage as well. . Next comes the human side of things.

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CSM from the Trenches: Mentors – Tyler Richards, Head of Mid-Market Customer Success, Lucid Software

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. From : Tyler Richards, Head of Mid-Market Customer Success.