when-it-comes-to-new-years-resolutions-think-fast-not-smart Blog Related Topics 
ProProfs Blog
APRIL 28, 2020
Positive reviews that influence 90% of customers when purchasing a product from your brand. How to Set SMART Goals for Customer Service Team. First Contact Resolution Rate (FCR). How to Set SMART Goals for Customer Service Team. This framework helps you set customer service SMART goals too. Table of Contents.
Callminer
AUGUST 1, 2017
Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. On-site systems, like those offered by traditional PBX, are bulky and require more hardware when you need to physically up-scale your business. Tyler Riddell. Alex Tebbs.
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ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. The room I spoke in this year was three times larger than last year’s room, and we packed the house. At the time of this article, he’s had almost 18 million views.
ProProfs Blog
JANUARY 30, 2020
In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.
Vistio
JULY 11, 2022
But after four years, I segued to a privately held telecom company that was funded in part by Titan Corporation out in California, and we did some really cool stuff around the world. I think it’s a complicated industry. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. Not at all.
Kapta Customer Success
JANUARY 31, 2018
Tell me about your background and how you think about Customer Success. Kia Puhm: I’ve spent 22 years in the software business, starting with a computer engineering background at some very fast-growing companies. I’m really excited to share a fantastic interview I conducted with Kia Puhm, the Founder of K!A Prior to K!A
Fonolo
MARCH 7, 2023
If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your contact center’s live agents alone. That’s where self-service comes in. Human assistance may be offered over SMS instead of voice. Hats off to the team at Aspect!
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