what-we-learned-from-cx-experts-at-empower-2019 Blog Related Topics 
Enghouse Interactive
JANUARY 27, 2021
Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.
Netomi
JANUARY 5, 2022
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adrian Swinscoe.
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The Center for Client Retention
DECEMBER 3, 2019
Although technology helps companies facilitate CX strategy, without the human touch our customers and our employees are vulnerable to poaching. According to the workforce management experts at Inward Strategic Consulting, Millennials– the largest generation in the U.S. Decentralized Structure Provides Better CX Outcomes.
Netomi
FEBRUARY 28, 2022
From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Register Now. Alexandra da Silva Rodrigues.
Vistio
JANUARY 13, 2022
Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more.
Vistio
JANUARY 13, 2022
Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more.
Vistio
FEBRUARY 1, 2022
Listen to the full podcast recording here: Today we have with us Jenny Dempsey, the Consumer Experience Manager for Apeel Sciences and its sister company, FruitStand.com. With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com.
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