Year in Review: What Contact Centers Learned in 2018
Fonolo
JANUARY 15, 2019
Lesson 1: CX Management, CX Management, and More CX Management! What 2018 taught us is that, with the rise of hyper-personalization, consumers expect omnichannel communication (and a seamless omnichannel experience across all those channels to boot). So, without further ado, here are the top three.
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