what-is-customer-support-challenges-and-how-to-solve-them Blog Related Topics 
Beyond Philosophy
DECEMBER 7, 2023
To that end, Tom Martin , CEO at Glance has submitted one, and here’s what he had to say: Let me begin with my gratitude, thanking Tom for his exciting viewpoint. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add.
ShepHyken
OCTOBER 6, 2017
This week we feature an article by Pascal van Opzeeland that discusses how to handle difficult customers. Most of the time we encounter tricky service situations, we want to resolve them and restore the customer’s confidence in doing business with us. – Shep Hyken. How a customer treats you is outside of your control.
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ShepHyken
APRIL 26, 2019
This week we feature an article by Chanice Henry who writes about the importance of listening and understanding your customers in order to give them the experience they want. Wish to inspire a step-change in how customers interact with your brand digitally ?
ShepHyken
NOVEMBER 10, 2017
This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken. Businesses often face multiple challenges with respect to how to simplify the customer journey.
CX Accelerator
NOVEMBER 7, 2023
Surely customer support could help me sort this out. When I called the airline, I explained to them that I didn’t have my booking code — and apparently my name, credit card number, location, and approximate time of the flight were not enough to find my reservation. Give inconsistent or incorrect answers to customers.
ShepHyken
APRIL 28, 2023
This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.
ShepHyken
MARCH 2, 2018
This week we feature an article by Christophe Cais who writes about how the internet and Millennials have disrupted retail, suggesting that retail KPIs and incentive schemes need to be evaluated. – Shep Hyken. But that same study established some other critically important points as it challenged certain myths associated with Millennials.
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