ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. Notably, millennials like to do things a little differently from the generations of yore. Then there’s the whole Veruca Salt syndrome.

Customer Service 243

Customer Service Self service Customer Support Scripts 243

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision.

Technology 77

Technology Big data Analytics Personalization 77

Russel Lolacher

SEPTEMBER 20, 2022

As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Brass Tack Thinking Blog. What can trigger it. How do we reframe associated shame and guilt to move forward. Dear F **s Newsletter. Russel Lolacher.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

Vistio

JULY 11, 2022

Although the real focus back then was more on labor arbitrage, and I bring that up because of its relevance to some of the stuff I would do later. And then with my magical sense of timing, six months or so before the pandemic hit, I founded TrendzOwl here in Northern Virginia where I’m based, and that was in September, 2019.

Technology 52

Technology Self service Contact Center Analytics 52

Branch Mesenger

AUGUST 29, 2018

It's crucial for today's hiring managers to understand what to look for as well as upper management to see how implementing even the smallest changes and simplest tactics can help to propel a brand culture to one that embraces employees and sets them up for success. Learn what a journey map is -- and why it's pivotal to your process. ??

Journey mapping 63

Journey mapping Employee engagement Feedback Airlines 63

ChurnZero

JUNE 3, 2022

What makes us so sure of this during these times of considerable ambiguity? For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. There’s a good reason to do it.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

What makes us so sure of this during these times of considerable ambiguity? For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. There’s a good reason to do it.

SaaS 52

SaaS B2B Upselling Metrics 52