Comm100

MAY 10, 2018

If you work in customer service, chances are you know the signs of a complaining customer. You may recognize the way they hold up the line at checkout, the way they demand to speak to management, or the way a look of disbelief plants itself on their faces when they hear that what they are asking for simply cannot be done.

Feedback 80

Feedback Customer Care Scripts Customer Service 80

Comm100

NOVEMBER 27, 2017

From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. Still, customers don’t respond to a non-apology the same way they do a sincere one. rawpixel.com. But why is that?

Advertising 116

Advertising Transportation Airlines Personalization 116

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. William Taylor. Barbara Hernandez-Taylor. Pratibha Vuppuluri. Alexander M. Pratibha Vuppuluri.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. William Taylor. Barbara Hernandez-Taylor. Pratibha Vuppuluri. Alexander M. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182