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In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

What do the European Super League failure, vaccine passports, and businesses trying to dodge taking political sides have in common. Story #2: The Latest on Vaccine Passports and Other Pandemic Opportunities. Vaccine passports, both in the UK and the US, are gaining more credibility. These circumstances create opportunities.

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4 Ways to Maintain Agent Morale While Returning to the Office

Outsource Consultants

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. Some BPO providers were fortunate enough to have a remote work infrastructure in place before the COVID-19 pandemic, but many had to quickly adapt to new quarantine regulations.

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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)

Inbenta

In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. Set vaccination reminders. Healthcare chatbots can remind patients about the need for certain vaccinations. Provide information about Covid or other public health concerns.

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The Light At The End of The Tunnel: Reimagine Your Customer Experience

Beyond Philosophy

However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. It is not often in life that you get the opportunity to reset things. We have been through a shocking year of change. We hear the phrase ‘the new normal’ a lot.

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3 Things to Start Doing Now to Make Vaccines More Accessible to LEP Patients

Certified Languages International

While vaccination rates have been trending positively — demand outweighing supply — that pendulum is beginning to swing in the other direction. It’s not unexpected; vaccine manufacturers continue to ramp up output while the people who were eager and able to get vaccinated have done so. The barriers to vaccination.

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Beginning Again in 2021: Takeaways from a Tough Year

Monet Software

Positive news regarding Covid-19 vaccines has many of us eagerly looking forward to “getting back to normal.” But let’s face it, sometimes employee engagement initiatives are window dressing on regular business operations. Speaking of employee engagement, it recently got a big boost in many SMB contact centers.

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Post-Pandemic Economy, Trajectory and the BPO (Outsourcing) Company

Anexa BPO

Business is still reeling from the global impact of the COVID-19 pandemic. While hope is growing for a strong recovery with the implementation of vaccine therapies, victory still lives very much in the future. The Anexa workforce is trained to assume operations seamlessly and remotely in your customer-centric departments.