use-ai-to-fix-quality-assurance-not-just-automate-it Blog Related Topics 
Nicereply
JANUARY 17, 2024
This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on. One striking statistic underscores this point: The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is just 5-20%. Why solve customer complaints?
Spearline
OCTOBER 18, 2022
Let’s take a look at just how our testing tool can shore up your IVR system integrity. This is just one of the myriad benefits of IVR. Increased security Combining interactive voice response applications with anti-fraud technology Error Reduction AI can avoid human error.
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Spearline
SEPTEMBER 9, 2022
Let’s take a look at just how our testing and monitoring tools can shore up your IVR system integrity. This is just one of the myriad benefits of IVR. Increased security Combining interactive voice response applications with anti-fraud technology Error Reduction AI can avoid human error.
Nicereply
JUNE 2, 2022
However, if you’re just starting, social media can provide everything you need for customer service. Social media channels are great since: almost everyone in the world uses them today, you can chat seamlessly with customers on social media. Your social media strategy shouldn’t just be your social media marketing.
aircall
MARCH 10, 2021
The problem is figuring out exactly which call center training materials you should use to achieve this. The problem is figuring out exactly which call center training materials you should use to achieve this. Quality assurance software. Do you have to develop your own materials from scratch? Call scripts.
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
REVE Chat Blog
APRIL 22, 2020
So, take the complaints into priority and effectively fix them as soon as possible. Customers might not continue doing business with you if you provide ineffective service and are not able to fix their issues in the first go. Automate your customer support with bots. Use the right tools & processes to manage complaints.
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