training-call-center-agents-through-abuse Blog Related Topics 
Uniphore
JUNE 15, 2021
Call Center Life. Your Call Center Is a Glass House. From toxic interactions to unrealistic expectations, unhappy agents have made a glass house out of call center life. From toxic interactions to unrealistic expectations, unhappy agents have made a glass house out of call center life.
VHT
APRIL 9, 2019
One of the fundamental responsibilities of any financial services provider is to avoid potentially risky activities and to ensure that there is regulatory compliance at every level, including the customer-facing contact center. Also known as GDPR, this European law is a game changer for financial services contact centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
OCTOBER 25, 2017
We brought together three of our top writers and our blog editor to explain how these viewpoints are missing the mark – and how you can turn these interpretations around. While I wouldn’t want to call this an “age-old question”, it’s clearly a question being asked by many a customer service professional. Download Now.
Revation Systems
NOVEMBER 14, 2017
Contact centers are widely recognized as the centerpiece of unified communications solutions to improve customer service quality and agent productivity. However, these tools and resources aren’t limited to just improving customer and agent experience alone. The Role of Contact Centers in Veteran Care.
aircall
FEBRUARY 3, 2017
However, sometimes you’ll find it necessary to stop a train in its tracks and actually come to terms with saying no to customers. Part of a solid customer satisfaction strategy is trusting individual agents to use their judgement to go the extra mile for a customer. Sometimes it’s okay to break up with abusive customers.
aircall
AUGUST 31, 2016
This is a guest post from Carolyn Blunt , Managing Director at Real Results , a contact center training consultancy company. Real Results Training Consultancy operates in the world of Service Desks, Contact Centres and Customer Services, designing both front line and leadership programmes and huge culture change programmes.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Tell me more about it. Kayla Pendleton. Other times not.
Expert insights. Personalized for you.
64 
Let's personalize your content