Beyond Philosophy

SEPTEMBER 8, 2015

Well, you need to ask them…but I suppose it’s because I have always been trying to push the Thought Leadership of my topic, Customer Experience. My most well liked post: Secrets of Being Promoted and Earning More Money. Tip: Secrets are good, but revealed secrets are even better.

Consulting 231

Consulting Consulting Marketing Personalization 231

Aspect

MAY 7, 2018

If you have been following Aspect for a while, it is no secret to you that we believe in customer self-service as an important pillar of any customer experience (CX) strategy today. To introduce you to the customer self-service chops of Aspect Via, we will be publishing a series of blog posts starting today. Secure IVR.

Self service 73

Self service Average Handle Time Interactive Voice Response Chatbots 73

Steve DiGioia

APRIL 10, 2023

When 2 “hospitality guys” get together, there’s bound to be many stories and CS/CX secrets to share. Thanks, Tony Johnson for having me as a guest on your podcast. Click here to listen.

Customer Service 29

Customer Service Management 29

Interactions

AUGUST 19, 2021

That’s why we’ve compiled some of our top blogs around key topics in CX in case you missed them. . 1) Common Band-aids for CX (and why they don’t hold up). And it’s no secret that a long wait time is the most notorious pain point for consumers. 2) Better Together: Voice and Text are the Future of CX.

Best practices 62

Best practices Wait times Surveys Contact Center 62

Beyond Philosophy

FEBRUARY 29, 2016

This understanding comes from a field called Behavioral Economics, and the topic of my next book, (Palgrave Macmillan, 2016). The post Industry Secrets Leaked – Predicting Customer Behavior! appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Coaching 279

Coaching Consulting Consulting Customer Experience 279

Beyond Philosophy

JULY 13, 2021

We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. Moreover, the organization can ensure the outsourced partner holds up their end of the bargain through secret shopping and other oversight activities. appeared first on CX Consulting.

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outsourcing Customer Experience Journey mapping Call Center 418

Creative Virtual

FEBRUARY 15, 2023

Titled Virtual Viewpoint , I use this column to share my thoughts on a variety of technology related topics as well as my recent experiences. Every company has a target customer base, and it’s no secret that designing your experience for your target customer is good for business. And that’s when the light bulb moment happened.

Virtual Agent 59

Virtual Agent Chatbots Consulting Consulting 59

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Necessary topic. One of the Secrets to Amazing Customer Service: Attitude – A lesson on how attitude is present in every customer encounter.

Surveys 126

Surveys Customer Care Scripts Contact Center 126

ShepHyken

JANUARY 23, 2023

My Comment: If you have service technicians in the field, you will enjoy this article by CX guru Vala Afshar, who covers how AI supports customer service and experience efforts. It starts with the important topic of keeping your best people. He assembled a list of the 13 most popular customer experience (CX) blogs.

Customer Service 34

Customer Service Contact Center Self service Consulting 34

GetFeedback

MAY 9, 2019

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. This leaves you with more uncertainty about CX than you had at the start of your research. . We want to fix that. This one’s easy.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

Vcaretec

JUNE 6, 2022

Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Reach out to us on LinkedIn , Facebook , or Twitter today to get the Vcare Top 50 Influencers badge, and proudly display it on your blog, social media profiles, or website.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

bold360 Blog

JUNE 3, 2019

Topics include: Bringing Humanity Back to the Customer Experience. Avoiding the CX Mistakes of the Past. CX That Rises Above the Rest: AI as a Competitive Advantage. Your Agents’ Secret Weapon: Leveraging AI to Boost Productivity. The Science of AI: Designing an Outside-In User Experience.

Best practices 40

Best practices Feedback Technology Management 40

bold360 Blog

JULY 21, 2020

Chatbots can sometimes be a divisive topic but, love them or hate them, there is no question they can be powerful weapons in your CX arsenal. We wanted one of our bots to have the feel of a secret superhero. The post A Master Bot Builder Shares 5 Steps to Building a Successful Chatbot appeared first on Bold360 Blog.

Chatbots 52

Chatbots Personalization Sales Best practices 52

Beyond Philosophy

SEPTEMBER 2, 2019

Understanding Customer Loyalty and the secrets to creating it is vital to your Customer Experience. We discussed the two secrets to Customer Loyalty in a recent podcast. We revealed the secret of creating loyalty and gave examples of how it benefits your relationship with customers—and all that business you want of theirs.

Banking 352

Banking Accountability Customer Experience Consulting 352

BlueOcean

DECEMBER 21, 2021

Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from 2021. Below you’ll find five of our very favourite articles from the Blue Ocean blog—we hope you find them useful! CX Day 2021: A Reflection on My Customer Experience Journey.

Customer Care 12

Customer Care Education Contact Center Customer Service 12

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Beyond Philosophy

MARCH 16, 2016

Customer Think published a great article on the topic of selling your CEO and the other members of the C-Suite. They even quoted some WISE Customer Experience experts on the topic). I would add a few more, including the following: Tip #1: Frame your CX program benefits in terms that matter to your C-Suite.

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Consulting Consulting Sales Customer Experience 281

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. The situation when B2B CX was very distant from B2C CX has been rapidly changing. By the way, did you know that Lumoa’s analytics is powered by AI?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. Secrets to mastering Quarterly Business Reviews (QBRs). A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. Kia provides the leading methodology to establish a disciplined and sustainable CX framework that drives revenue, retention, and scale. Her company, K!A

Accountability 45

Accountability SaaS Consulting Consulting 45

TechSee

MAY 21, 2019

It’s no secret that emotions drive behavior. That’s why emotion analytics represents a ‘secret weapon’ for any business looking to get ahead by getting inside the heads of their customers. When an agent is in tune with a customer’s feelings, the conversation can be tailored to ensure empathy, thereby enhancing CX.

Analytics 137

Analytics Customer Experience Customer emotions B2C 137

Lumoa

MARCH 20, 2018

We have explained each term and provided lots of extra sources, if you want to dive deep into the topic. Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build CX into the culture : build a long-lasting principles oriented on customer success.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Talkdesk

NOVEMBER 13, 2017

Check out all of his crazy ideas in our live blog from the session. #2: Check out the live blog for tips from these leaders’ experiences building cultures of empowerment and stories of what it means for agents to truly go above and beyond expectations. #6: 6: Vivino shared secrets about pioneering the wine industry’s move to digital.

Contact Center 4

Contact Center Sales Analytics Coaching 4

Lumoa

MARCH 20, 2018

We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start! By the way, did you know that Lumoa’s analytics is powered by AI?

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Beyond Philosophy

NOVEMBER 10, 2022

However, we have a secret superpower you can unlock to help you: Influence. She’s obsessed with the topic of interpersonal influence and her science-based but fun and life-changing book is called Influence Is Your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen. Change is hard.

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Telemarketing Healthcare Customer effort Personalization 195