OctopusTech

FEBRUARY 14, 2023

Companies worldwide focus on customer service to fulfill their client’s needs. However, call center outsourcing services are one way that can help companies in business development carefully which leads to higher revenues and opportunities in new markets.

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OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? What is Call Center Outsourcing? Read more to get some surprising benefits and drawbacks of it.

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Global Response

OCTOBER 17, 2023

According to research from IBM , the average global cost of a data breach in 2023 was $4.45 billion compromised accounts and records due to data breaches in 2023 alone. But onshore call centers aren’t always inherently more secure than offshore models. million (USD). In addition, there have already been more than 4.5

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Skybridge

AUGUST 24, 2023

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better experience at your contact center?

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Global Response

AUGUST 7, 2023

Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. 92% of customers will switch to another company after just three (or fewer!) Don’t believe us?

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Global Response

MARCH 16, 2023

In 2023, customer service is more important than ever. 64% of business leaders say customer service has a positive impact on company growth. 64% of business leaders say customer service has a positive impact on company growth. 61% of customers say they would switch brands after just one bad experience. A pologize.

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