AnswerConnect

FEBRUARY 21, 2024

Our latest blog shares the best tools for small businesses to help you enhance productivity and efficiency. The post Must-have tools for small business that every owner needs appeared first on AnswerConnect Blog. Looking to streamline your business operations?

Customer Service 78

Customer Service 78

ShepHyken

NOVEMBER 22, 2019

They find and implement the right tools to facilitate better operations. Great customer service teams know what tools they can utilize to improve customer care. They also look into tools that can help gather useful analytics and track metrics. This way, they can use real data to improve operations and internal processes.

Customer Support 358

Customer Support Multi-channel support voip Benchmark 358

AnswerConnect

FEBRUARY 21, 2024

Our latest blog shares the best tools for small businesses to help you enhance productivity and efficiency. The post Must-have tools for small business that every owner needs appeared first on AnswerConnect Blog. Looking to streamline your business operations?

Customer Service 70

Customer Service 70

Beyond Philosophy

MARCH 20, 2020

To hear more about this marketing tool in more detail, listen to the complete podcast here. The post Are You Using This Valuable Marketing Tool For Growth? Of course, one must also consider that record-keeping on shark attacks was probably much more difficult in 1580 than 1980. Follow Colin Shaw on Twitter @ColinShaw_CX.

Marketing 427

Marketing Consulting Consulting Construction 427

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. A chatbot is an important tech tool available to most businesses. More so, some reports indicate chatbots are money-saving tools companies can’t overlook.

Chatbots 372

Chatbots Customer Service Best practices voip 372

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Chatbots 294

Chatbots Customer Experience Cloud contact Contact Center 294

ShepHyken

FEBRUARY 9, 2018

Provide necessary tools. Employees are only as productive as the available tools allow them to be. Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens. Monthly check-ins can help refine goals and drive progress. Ask for feedback.

Customer Service 388

Customer Service Morale Sales Coaching 388

Beyond Philosophy

FEBRUARY 2, 2015

If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy. < [link] > Mohana, Malini. Psychcentral.com.

Marketing 416

Marketing Customer emotions Consulting Consulting 416

ShepHyken

SEPTEMBER 8, 2017

Belle Balace is growth specialist at Visme.co , a powerful online presentation, infographic, and data visualization tool. The post Guest Blog: 5 Lessons I’ve Learned from Answering Support Tickets appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Airlines 403

Airlines Advertising Big data Marketing 403

ShepHyken

JULY 5, 2019

To improve exactly this, having the right tools, like a powerful help desk software , can assist with tracking customer pain points in a streamlined and organized manner. Additionally, you can use third-party tools such as Google Analytics and group customers based on demographics and other relevant factors.

Feedback 307

Feedback Self service Best practices Scripts 307

Lumoa

MAY 16, 2024

In this article, we will dissect the unique challenges of testing machine learning-enabled software and introduce you to Booktest – a revolutionary tool that marries the agility of Jupyter Notebook with the robustness of traditional unit testing. Because ML systems aren’t just coded; they’re trained. Why Does This Happen?

Engineering 83

Engineering Banking Metrics Big data 83

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Employee engagement software are tools that help organizations to increase employee engagement. Certain tools are a mix of collaboration, communication, and recognition.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 246

Technology Customer Experience Personalization Engineering 246

ShepHyken

OCTOBER 28, 2016

This week on our Friends on Friday guest blog post my colleague, Michael Becker, talks about how negative reviews and poor customer service can impact your business. Not good news for companies that lack an omni-channel customer service tool , a highly-trained team, and efficient processes. Shep Hyken. You’re almost ready to buy.

SaaS 333

SaaS Customer Service Contact Center Customer Experience 333

ShepHyken

SEPTEMBER 20, 2019

Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 274

B2B Customer Support CRM B2C 274

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Cisco - Contact Center

APRIL 24, 2023

The videos are an educational outreach initiative… Read more on Cisco Blogs Have you had a chance to check out the DevOps Shop video series? The first four installments in the series are out now. Let me tell you about it.

Education 86

Education 86

ShepHyken

MAY 11, 2018

Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot. To kill two birds with a single bullet, you can opt to create such videos, not only as support tools but also to drive your marketing and brand equity to decimate the competition.

Customer Service 253

Customer Service B2B Customer centricity SaaS 253

ShepHyken

SEPTEMBER 28, 2018

Collaboration and Communication Tools. There are several HR technology tools that lend a hand in this arena, giving employers a way to keep employees engaged via communication with peers and management from anywhere, anytime. Enhanced Scheduling and Work-Life Balance Tools. Career Pathing Resources.

Employee engagement 270

Employee engagement Education Analytics Technology 270

Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. The post FOMO is a Powerful Marketing Tool. I witnessed the ubiquity of FOMO while watching the latest Avatar movie.

Marketing 195

Marketing Accountability Education Management 195

ShepHyken

JUNE 28, 2019

Companies are already augmenting contact center employee capabilities with new AI tools that free them from monotonous tasks and offer more power to resolve issues. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Faster than … more powerful than … it’s Superagent!

Contact Center 283

Contact Center Self service Banking Airlines 283

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

kommunicate

MARCH 3, 2023

In 2023, businesses will have access to a wide range of powerful lead generating tools that can help them identify and [.] The post Top 5 Lead Generating Tools for Businesses in 2023 appeared first on Kommunicate Blog.

Technology 104

Technology Customer Support 104

Cisco - Contact Center

NOVEMBER 9, 2023

At Cisco we are creating more business value by customizing Cisco tools and services for our partners. In a recent survey 82% of Cisco Partner Summit attendees said they’re growing their managed s… Read more on Cisco Blogs

Customer Experience 96

Customer Experience Surveys Management 96

Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Author: Pauline Ashenden - Demand Generation Manager How are collaboration and communication tools benefiting the contact centre? Published on: April 09, 2021. Share this page on: Tweet.

Customer Service 125

Customer Service Marketing Management Customer Experience 125

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. He and his team share tips about customer service and communication on the Userlike Blog. Element #1: Fast.

Customer Support 269

Customer Support Customer effort Self service Metrics 269

ShepHyken

APRIL 6, 2018

In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing. Instead of investing in testing specific hypothesis using A/B or multivariate testing tools , it is a good idea to instead invest in tools that offer session recording of real users. Conversion optimization.

Customer Experience 295

Customer Experience Metrics Marketing Surveys 295

Beyond Philosophy

MARCH 7, 2019

To measure something like customer emotions in your Customer Experience, you need the proper tools. I spend a lot of time thinking about measurement tools. We talked about measurement tools in a recent podcast , and how you can employ them in your Customer Experience. Tool #1: Surveys. Tool #2: Ethnographers.

Customer emotions 305

Customer emotions Surveys Consulting Consulting 305

Nicereply

NOVEMBER 16, 2022

As a support manager, you probably work daily with a bundle of online tools. Every professional has a set of tools they rely on to work better and accomplish their goals more efficiently. As experts in their craft, they know which tool to use in a given situation, based on the business need or specific task at hand.

Management 98

Management Analytics Feedback Surveys 98

kommunicate

NOVEMBER 16, 2023

The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. On the contrary, you could have a killer product that is outranking [.]

Customer Support 84

Customer Support Sales Marketing Customer Service 84

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Choose your channels, select your tools, and get ready for customer service 3.0. Shep Hyken. You might want to change your focus.

Customer Service 315

Customer Service B2C Airlines Management 315

ShepHyken

MAY 17, 2019

You can make it easier for them by using engagement tools like co-browsing. The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. Sometimes, you need to roll up your sleeves and do it for them. Directing a non-tech savvy customer to resolve technical issues on their end is unrealistic.

CRM 281

CRM Personalization Engineering Enterprise 281

ShepHyken

JUNE 7, 2019

With the right tools, support, and mission, it can become second nature. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Best of all, personal connections are a virtuous cycle. Help your customers succeed, and they’ll do the same for you. Make It Personal.

Customer centricity 302

Customer centricity Advertising outsourcing Chatbots 302

ShepHyken

MAY 3, 2019

Many companies are exploring selling opportunities through social media like Instagram, where they can post pictures and provide links to quick payment options like Paypal; other companies are opening up tools like WhatsApp for their customer support and live chat. Convenience for the customer means flexibility in your staff.

Chatbots 292

Chatbots Customer Experience Marketing Customer Support 292

kommunicate

SEPTEMBER 8, 2023

The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog. With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. This has made way for other alternatives to ChatGPT that offer more and [.]

Technology 98

Technology 98

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

Healthcare 319

Healthcare Advertising Education Technology 319

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75