Mindtouch

MARCH 13, 2019

The starting points for these customer self-service journeys are as infinite as the amount of available information. Often, a customer service chatbot experience is the last line of defense before the user picks up the phone or sends an email. Being lead to “dead ends” that don’t answer a question or provide a solution.

Self service 67

Self service Chatbots Engineering Contact Center 67

Nicereply

MARCH 27, 2023

Learn how to set goals for your customer service team so you can retain more, churn less, increase loyalty, and drive greater customer satisfaction. The right goals for customer service can make or break your relationship with your customer. Without satisfied customers, you’ll be dead in the water.

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52

aircall

JANUARY 9, 2023

But if you’re looking for a business phone system that supports the expansion and evolution of your business, there are features you should consider when shopping around for a Line2 alternative. . Your search for the best Line2 alternative ends right here. What features are you looking for in a cloud-based business phone system ?

Interactive Voice Response 62

Interactive Voice Response voip CRM Technical Support 62