Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. Cut down queue through call queue management. trillion USD by 2026.

Contact center software 52

Contact center software Contact Center Analytics Abandon rate 52

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. To be clear, the focus of this blog is access to customer data – the same data repositories exposed to your live agents. Read Part 1 and Part 2 first!

Self service 44

Self service Virtual Agent Best practices Contact Center 44

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. To be clear, the focus of this blog is access to customer data – the same data repositories exposed to your live agents. Read Part 1 and Part 2 first!

Self service 40

Self service Virtual Agent Best practices Contact Center 40

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. The way to consistent, effective omnichannel support is to strive for effortlessness. In 2017, customer service trends will continue to drive success. Unfortunately, to stagnate is to lose relevance.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54