think-big-act-bigger-a-practical-guide-for-small-business-call-center-ai-and-analytics Blog Related Topics 
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs.
Vistio
JULY 11, 2022
Welcome Steven, can I record this call for quality assurance? And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Absolutely Hailey.
Nicereply
JUNE 18, 2020
Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Every customer that cancelled or didn’t repurchase would have a big impact on your business. Every customer that cancelled or didn’t repurchase would have a big impact on your business.
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