the-surprising-reasons-why-you-should-not-try-to-wow-customers Blog Related Topics 
Toister Performance Solutions
APRIL 8, 2021
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. We're working on ways to Wow our customers." My surprising advice? Forget about wow.
Beyond Philosophy
MARCH 10, 2022
The feeling that you have been lucky, that the gods are smiling upon you, that fate has dealt you a good hand, is a good one, bound to increase your happiness and satisfaction. What’s more is that research shows that using this simple formula can be magical for your Customer Experiences, too. . It feels like magic.
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Beyond Philosophy
MARCH 2, 2020
We have all been in line or on hold for customer service , waiting for a company to get back to us. Then, when our wait time runs long and our patience runs short we get cranky and think, this customer service crew is really inept today. Last February, the Harvard Business Review (HBR) published, “ Why is Customer Service so Bad?
Nicereply
FEBRUARY 14, 2020
If we don’t provide our customer reference points by setting customer expectations, customers will search out their own reference points. Ever wish you could get inside the head of your customer? Turns out, you can. Customers rely on the expectations we’ve set when evaluating our customer support.
Lumoa
APRIL 21, 2022
“When you change the way you look at things, the things you look at change.” – Dr. Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” And it is a question that customer support professionals ask me most often.
Customers That Stick
JANUARY 22, 2015
And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. Carpet company?
GetFeedback
DECEMBER 4, 2018
For us customer service folks it’s the time of the year that we call: the not-so-jolly holiday rush. For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. All you have to do is follow the suggestions below. . Ah, the holidays.
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