Fonolo

MAY 7, 2015

UPDATED FEBRUARY 2020: The call center is an extremely stressful work environment. As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. Simply knowing how to run a call center isn’t enough for success. Act as a True Leader.

Call Center 126

Call Center Management Contact Center Coaching 126

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

GetFeedback

JANUARY 27, 2020

But as CX guru Shep Hyken notes, while 80% of CEOs think their companies deliver a great customer experience, only 8% of their customers agree. Simply put, it’s not enough to say your company delivers great service—you have to make sure your customers agree. Implement a powerful VoC program with Salesforce.

Feedback 88

Feedback Surveys Journey mapping Metrics 88