ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

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SaaS Best practices Gamification Feedback 98

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy. Rick Adams.

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Chief Customer Officer Coaching SaaS B2B 23

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

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Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

NOVEMBER 16, 2021

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. Who is this blog meant for? As a Customer Success Manager, senior CSM , Head of CS, or CS leader , there must be some complex thoughts or questions that are always on your mind.

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Management Feedback Upselling B2B 52