Beyond Philosophy

JANUARY 16, 2015

So of course it should be evident this was the ideal time to redesign the user interface on my company’s website ! If you have ever suffered through this process, then you know that having this many balls in the air and taking on a website redesign is bordering on mad. The end of 2014 was really busy. I’d had my site for a long time.

Customer Experience 381

Customer Experience Marketing Management 381

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. Top Performers Succeed with Journey-based Approaches. ?? podcast and the Experience Maker Show.

Education 40

Education Metrics Marketing Journey mapping 40

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Connect with Alexandra. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 22, 2018

What makes some Chatbots so good at solving issues, and others so hopeless? What makes some Chatbots so good at solving issues, and others so hopeless? How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Introduction. What is a Chatbot Decision Tree?

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

What makes some Chatbots so good at solving issues, and others so hopeless? What makes some Chatbots so good at solving issues, and others so hopeless? How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Introduction. What is a Chatbot Decision Tree?

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40