NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

NOVEMBER 22, 2023

First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked your hotel, and you even purchased the airfare.

Engineering 110

Engineering Best practices APIs Government 110

ViiBE Blog

DECEMBER 21, 2020

Field service organizations rely heavily on truck rolls to reach customers; however, truck rolls are often counterproductive. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense waste of resources. billion by 2024. billion by 2024.

Best practices 98

Best practices Metrics Average Handle Time Technology 98