ProProfs Blog

APRIL 25, 2019

To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies. Website and traffic analysis. Customer relationship management. Customer relationship management. ProProfs Chat.

Analytics 112

Analytics CRM Engineering Marketing 112

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

aircall

DECEMBER 9, 2016

You’ve heard it before, and with good reason: it’s cheaper and yields more value to retain an existing customer than to acquire a new one. Running an ebusiness means running the risk of considering customers as numbers and stats rather than as human being in your brick-and-mortar store. The crucial importance of customer retention.

Customer centricity 81

Customer centricity Customer retention Upselling Customer effort 81

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd.

Technology 52

Technology Self service Contact Center Analytics 52

ProProfs Blog

APRIL 27, 2020

No matter who your target audience is, make sure you offer the best possible customer service experience to each. This incident not only describes that your agents should mold themselves when needed but also keep in mind the customer’s sentiments while sending a reply to them. What Is Customer Service.

Customer Service 152

Customer Service Technical Support Self service Customer centricity 152

JustCall

APRIL 5, 2023

With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection. This blog dives deep to pull out insights that help you choose. User Interface Comparison The user interface is the first point of contact between the user and the application.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125