aircall

JUNE 28, 2022

We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! . By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. 2014: The MVP.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Paul: You love a good list, is that when I’m here.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Paul: You love a good list, is that when I’m here.

SaaS 52

SaaS B2B Upselling Metrics 52

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. Listen to the full episode here: Welcome to the pod, Michele. Can you give our listeners and our readers some insight into your background? I totally agree with you, Hailey. So I like that you reminded us all of that.

Contact Center 52

Contact Center Real estate Customer Service Self service 52