Simplifying the Contact Center Agent Experience Starts with Observation
Balto
FEBRUARY 27, 2023
The second truth occurs when we take the red pill and “see how deep the rabbit hole goes.” I suggest that all contact center leaders follow Neo and take the red pill. Regardless of location, I’ve grown keenly aware of a couple of universal truths about myself as a manager. I made it a point to visit them three or four times per year.
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