Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. And customers weren’t shy in expressing their disappointment, even going as far as to make the president-elect of the United States an unwitting recipient of their disdain. To illustrate, let’s take the example of United Airlines’ reputation crisis.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

JANUARY 17, 2020

Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . Well, the answer is, he did not give up his seat to a United employee. It’s easy for customers to tag a brand and write a post that talks about how they liked or disliked the service. .

Customer Service 146

Customer Service Feedback Surveys Customer Support 146

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Engage with Everyone.

Customer Service 59

Customer Service Airlines Accountability Marketing 59

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Think back, for example, to the video of the customer being dragged off a United Airlines flight.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49