NobelBiz

JULY 20, 2021

Call tagging are one of the most commonly utilized telephony feature for this purpose. The post How to Use Call Tagging to Enhance Your Contact Center? Otherwise, client files are rendered useless without this process, unable to give price andrelevant information since there is simply too much data to sort through.

Contact Center 98

Contact Center Management contact center solutions Contact center software 98

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. Subsequently, brands from telecommunication companies to retailers have seen impressive results. Shep Hyken.

Customer Experience 215

Customer Experience Telecommunications Technology Banking 215

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. For banking and telecommunication companies, customer surveys will likely be your largest pool of customer feedback. Say the most popular answer was, ‘What is the response time to expect when I send a demand letter?’—they

Analytics 94

Analytics Feedback Banking Surveys 94

AWS Machine Learning

APRIL 7, 2023

With the advent of high-speed 5G mobile networks, enterprises are more easily positioned than ever with the opportunity to harness the convergence of telecommunications networks and the cloud. To learn more, you can visit this guide on the AWS Containers Blog or Verizon’s 5GEdgeTutorials repository for one such example.

Telecommunications 80

Telecommunications Scripts Enterprise Engineering 80

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. P.S. What did you think of this blog post? What was it that drove the customer’s experience? Talk to Audrey.

Feedback 117

Feedback Surveys Telecommunications Wait times 117

Spearline

APRIL 30, 2019

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Tags: Automated testing. ¹ forbes UA. ² telegraph.co.uk.

Telecommunications 40

Telecommunications Enterprise Customer Experience Sales 40

aircall

JULY 13, 2018

If a phone system is awkwardly tight around your calves, you can’t just return it with the tag still on. Endpoint hardware, endpoint computer settings, local area networks, router settings, internet connections, multiple telecommunication carriers and mobile phone devices all must work in conjunction for a call to be flawless.

Service level 90

Service level Technical Support Telecommunications voip 90