JustCall

OCTOBER 20, 2019

To do so, one needs to be in possession of the best technologies. That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 3 McKissock Blogs.

Real estate 56

Real estate Coaching Finance Advertising 56

Eptica

APRIL 4, 2022

In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue. In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue.

Best practices 119

Best practices Technology Management Customer Service 119

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Read the full article on our parent company Enghouse Interactive’s site.

Customer Service 62

Customer Service Best practices Technology Management 62

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. You might also be interested in these posts: What’s driving customer facing technology investment in local councils? Share this page on: Tweet.

Banking 120

Banking Self service Marketing Technology 120

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This means breaking down departmental silos and working together - here are four ways that technology can underpin greater collaboration. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Regardless, similar technology is critical to the proper functioning of the call center. Here is an overview of the many different types of call center technology. Call center technology. Virtual Call Center.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Best Practice 5 – Use tag-based access control.

Best practices 82

Best practices APIs Transportation Personalization 82

Eptica

JULY 7, 2021

Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Tags: clearing, universities, colleges, cloud-based technology Categories: Best Practice. Read the full post here on our parent company Enghouse Interactive’s site.

Best practices 126

Best practices Technology Management Customer Service 126

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. You might also be interested in these posts: What’s driving customer facing technology investment in local councils? 3 key CX gaps between companies and their customers.

Self service 93

Self service Marketing Technology Management 93

Eptica

MARCH 17, 2023

Date: Friday, March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Tactics to improve the contact centre experience Published on: March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Companies that invest in CX technology outperform their peers according to research.

Best practices 62

Best practices Technology Management 62

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Read the full article on our parent company Enghouse Interactive’s site here.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

Eptica

SEPTEMBER 7, 2021

Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud. Tags: Cloud Migration, contact centres Categories: Best Practice. But planning a successful cloud migration can be a challenge.

Best practices 106

Best practices Technology Management Customer Service 106

Eptica

JUNE 7, 2021

It is all about a combination of culture and technology, as our latest blog explains. Tags: Hybrid Working, Contact Centre Culture, collaboration Categories: Trends & Markets, Best Practice. Read how to successfully embrace hybrid working on the website of our parent company Enghouse Interactive.

Management 127

Management Best practices Marketing Technology 127

Eptica

JULY 29, 2022

Author: Pauline Ashenden - Demand Generation Manager Driven by the rise of agile new entrants and the emergence of new digital channels, financial services companies are looking to new technology to digitise and automate customer service. Tags: Financial services, digital channels, digital CX Categories: Market Trends.

B2B 77

B2B Marketing Technology Customer Service 77

Eptica

JUNE 25, 2021

Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Tags: agent wellbeing, Hybrid Working Categories: Trends & Markets, Best Practice.

Best practices 99

Best practices Marketing Technology Management 99

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel Categories: Trends & Markets.

Marketing 120

Marketing Technology Customer Service Management 120

Eptica

FEBRUARY 19, 2021

In our new guest blog, customer service authority Micah Solomon explains how you can successfully build this mental muscle memory – read the full article on our parent company Enghouse Interactive’s site. You might also be interested in these posts: How to pick the right contact centre technology for your business.

Customer Service 104

Customer Service Best practices Technology Management 104

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better.

Technology 74

Technology Customer Service Contact Center CRM 74

Aspect

JUNE 22, 2018

In an effort to establish themselves as a brand known for service and to keep up with a competitive market, companies are turning to technology to meet customer demands. Here are five ways technology can improve your customer satisfaction rates. Immediate Response + Reduced Hold Times. Active Listening. Seamless Communication.

Technology 48

Technology Self service contact center solutions Cloud contact 48

Eptica

FEBRUARY 5, 2021

Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site. Reviewing 2020 – our top blog posts from last year. Tags: Quality Management Systems, Unified Communications, Cloud Contact Centre Categories: Trends & Markets.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

Eptica

DECEMBER 11, 2020

Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Read the full blog post here on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Zappix

APRIL 22, 2024

With the advent of digital technology, healthcare providers are increasingly turning to innovative solutions to enhance customer service and improve patient experiences. Embracing Digital Communication Gone are the days of waiting on hold for minutes on end or playing phone tag with healthcare providers.

Healthcare 52

Healthcare Customer Service Self service Personalization 52

Eptica

APRIL 1, 2021

Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site. How to pick the right contact centre technology for your business. Tags: Microsoft Teams, contact centres Categories: Best Practice.

Best practices 72

Best practices Technology Management Customer Service 72

aircall

JULY 25, 2022

The right technology and the right sales acumen will make your sales team unstoppable. Number and Duration of Calls Per Tag. This is why you can personalize your tags according to the classification that is the most relevant to your business: according to the type of calls (discovery, demo, etc.)

Metrics 62

Metrics Sales Management Accountability 62

Eptica

MARCH 20, 2020

How can businesses support them effectively using technology, especially video connectivity? To find out, read the latest post on our parent company Enghouse Interactive's blog where you can learn how video communications can bring together remote staff, maintain a connected corporate culture and best support them now - and in the future.

Best practices 72

Best practices Self service Marketing Technology 72

Eptica

SEPTEMBER 10, 2020

Author: Trevor Davies, Head of Products, Enghouse Interactive According to research by Contact Babel for the UK Contact Centre Decision-Makers Guide, 95% of contact centres now use call recording technology and only 1% said that they have no intention of introducing call recording in the future.

Quality management 74

Quality management Analytics Technology Marketing 74

JustCall

MARCH 31, 2021

They can easily tag agents to a certain point of the transcript to let them know where they went wrong. Conversation Tagging – Message Section. When handling a team inbox, conversation tagging becomes a necessity. You can also add new tags as per your use-case. appeared first on Justcall Blog.

call center software 52

call center software APIs Call Center Coaching 52

Eptica

DECEMBER 3, 2020

Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog. Tags: Predictions 2021, Business as Usual, Voice of the customer, security, Cloud Technologies, Real-time Speech Analytics Categories: Trends and Markets. Share this page on: Tweet.

Analytics 72

Analytics Marketing Technology Management 72

OctopusTech

AUGUST 26, 2021

This blog will dig into the merits of LPO Services for IP to a well-settled law firm in India. 2)Document imaging, tagging, and retrieval. Thus, with IP services still being in the early adopter stage primarily due to small organizations’ lack of knowledge as well as the latest technology, there persists a wide scope for growth.

outsourcing 118

outsourcing Engineering Marketing Technology 118

Eptica

MARCH 4, 2020

Unlocking customer insight with technology. Tags: Customer Service, cult of amazement, shep, Shep Hyken, Hyken, Customer experience, amazing, Enghouse, Complaint, Eptica Categories: Best Practice. Share this page on: Tweet. You might also be interested in these posts: Why you need to give consumers channel choice to drive engagement.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker provides end-to-end ML development, deployment, and monitoring capabilities such as a SageMaker Studio notebook environment for writing code, data acquisition, data tagging, model training, model tuning, deployment, monitoring, and much more. He has been a thought leader and speaker, and has been in the industry for nearly 25 years.

Engineering 102

Engineering Gamification Scripts Big data 102

Beyond Philosophy

DECEMBER 12, 2016

A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Capturing this business becomes a crucial point to remain competitive moving forward, whether you sell rootie-toot-toots or rummy tum tums.

Consulting 392

Consulting Consulting Sales Customer Experience 392

JivoChat

JUNE 21, 2023

One industry that will be acutely aware of the potential impact of AI is SEO, with the technology promising to create a seismic shift in user behavior as well as the way content is created. On-Page SEO Optimization: On-page optimization tasks can also be automated using AI, which may include optimizing meta tags, headers, and structured data.

Engineering 75

Engineering Best practices Technology Personalization 75

TMP Direct

SEPTEMBER 16, 2021

With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information.

B2B 96

B2B B2C Chatbots Advertising 96

Nicereply

JULY 11, 2022

Whether that is technology or people, you need to understand those things to help make clear what bridges need to be built with those directing strategies on a daily basis. I start with assessing what technologies the team uses and ask: How are you talking to customers? How are you tracking those conversations?

SaaS 98

SaaS Marketing Technology Surveys 98

Stratifyd

JULY 22, 2019

Ghost has a flexible organisational taxonomy called tags which can be used to configure your site structure using dynamic routing. Basic Tagging You can think of tags like Gmail labels. By tagging posts with one or more keyword, you can organise articles into buckets of related content.

Technology 40

Technology 40

USAN

JUNE 14, 2022

This technology is helpful after customer interactions, too. Gamification technologies are an innovative, rewarding way to optimize your workforce. For example, agents who have 17 great customer interactions in a row may receive a reward tag that their colleagues can see. Experiment with gamification.

Contact Center 52

Contact Center Gamification Construction Technology 52