Remove tag staff-shortages
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Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model

Comm100

Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. Problems like rising costs and staff shortages, the two major contributors to deteriorating CX, can be addressed by automating parts of the CX journey to service customer expectations without wrecking bottom lines.

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How to Start a Virtual Call Center 101

aircall

Set up call tagging (tag calls for support, sales, tech, etc.). There’s no shortage of people who want to work at home. Less reliance on IT staff; software providers take care of security matters. The post How to Start a Virtual Call Center 101 appeared first on Aircall Blog.