Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. They were one of the first brands that took out the tag. A listener, Irene Beard, is starting her own company.

Banking 222

Banking Consulting Consulting Personalization 222

Stratifyd

JULY 22, 2019

Ghost has a flexible organisational taxonomy called tags which can be used to configure your site structure using dynamic routing. Basic Tagging You can think of tags like Gmail labels. By tagging posts with one or more keyword, you can organise articles into buckets of related content.

Technology 40

Technology 40

bold360 Blog

JUNE 17, 2019

Tagging it? This discussion with Patrick Quinlan was taken from our podcast, AI: In Real Life. The post AI IRL Podcast Episode 24: Why Customer-Facing Support Tech Is Only Half the Battle appeared first on Bold360 Blog. How are you structuring your content and your knowledge? How are you titling it?

Self service 40

Self service Chatbots Engineering Analytics 40

bold360 Blog

JUNE 10, 2019

On a recent episode of AI:IRL podcast, we interviewed Rich Fong , CEO of Bliss Drive. Unfortunately, crawlers don’t read much of that (except for the tags). So, yes, they will read the image tags, but you can one-up this with content. Subscribe via iTunes , Spotify and more. What they read is words.

Engineering 40

Engineering B2B Best practices Sales 40

GetFeedback

DECEMBER 16, 2019

You might even take this a step further and encourage your customers to post this feedback directly on social media, then tag your brand and a few friends. Once you have the content ideas from this feedback, you can then start a blog and share valuable content based on your audience’s interests. .

Feedback 78

Feedback Surveys Wait times Morale 78

Beyond Philosophy

OCTOBER 4, 2019

We talked about advertising and communication in a recent podcast. The tag line was: “ It does exactly what it says on the tin.”. To hear more about The Key to Successful Marketing Communications in more detail, listen to the complete podcast here. . It is where you make your brand promise, aka your value proposition.

Marketing 62

Marketing Advertising Education Consulting 62

Eptica

NOVEMBER 6, 2019

She also co-hosts a top-rated podcast on customer experience and customer service, Crack The Customer Code. Tags: CX, Customer experience, leadership, Eptica, guest blog, feedback, VoC, Voice of the customer, McKinsey, Jeannie Walters, Customer Service, NPS, Net Promoter Score Categories: Best Practice, Trends & Markets.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Vistio

FEBRUARY 1, 2022

Listen to the full podcast recording here: Today we have with us Jenny Dempsey, the Consumer Experience Manager for Apeel Sciences and its sister company, FruitStand.com. With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Eptica

MARCH 16, 2016

In a recent Forrester blog and podcast, analyst Maxie Schmidt-Subramanian outlines three ways that companies can introduce emotion-based metrics – and convince senior managers that emotion has an impact on the bottom line: 1. So, how can brands ensure they are taking emotion into account?

Customer Experience 49

Customer Experience Multichannel Metrics Contact Center 49

Nicereply

FEBRUARY 14, 2020

As Professor Ryan Hamilton explains on the Intuitive Customer podcast , humans use reference points to evaluate the world around us. Awkward confession: I collect examples of customer support sites that I like, and grabbed this one in August 2016 without tagging it properly. but I am fond of the P.S. note on their invitation to chat.

Accountability 84

Accountability Chatbots Benchmark Customer Support 84

LiveChat

NOVEMBER 4, 2016

Listen to podcasts, and visit your competitors blogs frequently. Subscribing to their websites will automatically make you the recipient to get newsletters and notifications for their new blog post. Tag creators when you share their work online. Read newspapers. Subscribing To Newsletters. You know who you look up to.

Surveys 51

Surveys Marketing Advertising Analytics 51

SmartKarrot

FEBRUARY 26, 2021

Do they have a website, a good blog, or whitepapers? Are they communicating with their customers through webinars, videos, or podcasts? You can learn from tags, buttons, keywords, and more. Knowing perks that are given to customers will help you devise your own perks and discount packages. Analyse their marketing tactics.

SaaS 10

SaaS Marketing B2B Sales 10

CSM Magazine

JANUARY 29, 2021

SoundCloud is an exceptionally convenient platform used by: musicians, artist, music managers, record labels, label representatives, influencers, podcast hosts, music producers, radio host etc. Make use of music blogs: Music blogs are the closest to the social media platform for publicity in the creative world.

Accountability 52

Accountability Feedback Marketing Technology 52

ProProfs Blog

OCTOBER 13, 2020

We’ll help you learn everything about FCR in this blog post. Adam Toporek , a customer experience expert and the host of a podcast Crack the Customer Code , shared the following two insights in one of his episodes when describing the first contact resolution. Don’t worry, we’ve got your back. What is First Contact Resolution?

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

aircall

OCTOBER 11, 2022

Essentially, temptation bundling involves pairing activities that give instant gratification (like listening to music or a podcast on headphones) with less enjoyable admin (like sales CRM admin). What you should see is a majority of time spent working on tasks tagged as A’s or B’s. How to measure team performance effectively.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

GetFeedback

JULY 19, 2019

For example, the overwhelming majority of tweets about a particular business do not tag the business in question. The post How To Take Action With Your Voice of the Customer (VoC) Data appeared first on GetFeedback Blog. Connect with him: convinceandconvert.com | @convince .

Feedback 104

Feedback Customer advocacy Surveys Customer Experience 104

inmoment

MARCH 5, 2020

Andrew Park, Vice President of Customer Experience Strategy in XI Strategy & Enablement at InMoment, sat down with The Retail Focus Podcast to break down where customers’ expectations have been, where they’re going, and what retailers can do to keep up with it all. The Experience Economy. Constant Expectations.

Airlines 52

Airlines Accountability Customer Experience 52

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Customers use the hashtag #RaveAtHome to tag us in their living room parties, at-home photo shoots, and light art skills.”. Jack Choros , Blog Editor, Iron Monk. Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21