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Guest Blog: How to Tailor Your E-commerce Site to Best Serve the Digital Customer

ShepHyken

A quick product search that caters to every need is key, and provide word tags so products can instantly show up in search results. Provide A Personalized Experience. Personalize, personalize, personalize! Personalization is not going anywhere and will increase as technology evolves.

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Guest Blog: 3 Simple Ways (Backed by Research) to Improve Customer Service Quality

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. Steven Macdonald in a digital marketer based in Tallinn, Estonia and writes about all things customer service related on the SuperOffice blog.

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Guest Blog: Debunking Five Artificial Intelligence Myths – Real Tales of AI in Customer Experience

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. At a large bank, I’ve witnessed a slim four-person team build high performing propensity and learning models for all business lines. Shep Hyken.

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The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage

Steve DiGioia

When a customer hears their name, it creates a sense of familiarity and personalization. Use Their Name in Greetings When you first meet a customer, whether it’s in person, over the phone, or in an email, using their name in your greeting is a terrific way to make a positive impression.

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Best practices for building secure applications with Amazon Transcribe

AWS Machine Learning

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Examples of such information are personally identifiable information (PII), personal health information (PHI), and payment card industry (PCI) data.

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Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers

Comm100

Personal Scan. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. In other words, this is the chatbot feature that mines for the user’s mood to enhance communication and make it feel like the customer is speaking to a real person. Self-destructing Messages.

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Features, Bugs, Insights and the Art of Solving Customer Problems

Customer Service Life

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Assign a tag to each issue – In our ticketing system we can add tags to tickets. I’m not sure if it’s an infinite amount of tags but it’s a lot.