tag in-call-rescue Blog Related Topics 
LiveChat
JULY 29, 2019
Tag breakdown to categorize your chats. Let’s start with tagging. Tags are often used on every social media channel and they help us find topics that interest us. In LiveChat, agents can also use tags for each chat or ticket they have. Tags should be the words that identify the topic of conversation best.
Mindtouch
JANUARY 31, 2018
According to the Marchex Institute, inbound call volumes increased 16 percent on average. Not only that, but there was an 11% spike in abandoned calls. Spikes like these usually indicate understaffed and overtaxed call centers. So, what can you do to prepare your call center to support seasonal spikes? And guess what?
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JustCall
APRIL 13, 2020
And summed up all the best performing hacks in this blog post they are using to achieve team success. Smooth communication with your customers – A smooth working cloud-based calling software. Automatic routing of the call to available agents, when a customer calls, is one amongst the many useful features discussed below.
JustCall
JULY 28, 2021
From cold-calling and emailing prospects to closing deals , sales managers keep an eye on all these daily sales operations. You can tap into call analytics and email analytics to find out how agents are doing. You may also want to get real-time insights on your agents' performance with tools such as call monitoring.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).
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