ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. Hospitality, we can say, is a pretty ‘old’ industry. He didn’t tag the hotel, and he wasn’t asking for anything. Shep Hyken. Of course, he’s impressed.

Best practices 204

Best practices Customer Service SaaS Education 204

Beyond Philosophy

NOVEMBER 2, 2016

Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room. Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University.

Advertising 419

Advertising Consulting Consulting Customer Experience 419

Wowdesk Blog

AUGUST 6, 2020

If you are using a shared mailbox, you can do it in handy but if you are using a customer support software, you can select this feature automatically and tag new emails with a timer. Your customer support staff should handle an email based on its subject and then assign a tag to it accordingly.

Customer Support 92

Customer Support Customer Service Sales Management 92

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. A great example comes from one of my hospitality clients. P.S. What did you think of this blog post? Talk to Audrey.

Feedback 117

Feedback Surveys Telecommunications Wait times 117

JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. This is why this piece of software can be useful for sales teams, customer support teams, the healthcare sector, the hospitality sector, and so on. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed.

Scripts 52

Scripts Sales CRM Contact Center 52

Certified Languages International

MARCH 18, 2021

Organizations that accept federal funding — like hospitals, insurance companies that service Medicaid and Medicare beneficiaries, court systems, and educational institutions, for example — are prohibited from discriminating against individuals based on national origin. When language services are required by law. The standard is 2 hours.).

Bilingual agents 52

Bilingual agents Healthcare Government Education 52

Vonage

MARCH 8, 2016

For example, excellent service in a hospital should be warm and caring, but that’s not what you want at a computer store or car wash. Singapore Airlines has a tag line that sets an extraordinary standard: “Service even other airlines talk about.” A vision guides your actions, customer service education and can even mold your future.

Education 63

Education Customer Service Airlines Transportation 63