Eptica

JANUARY 6, 2016

However, before exploring some of these trends in future blog posts, I’d like to take the opportunity to review 2015 – specifically some of the most popular topics covered by the Eptica blog. In descending order the top 5 blogs were: 1. What are the 4 key attributes of successful customer engagement?

Customer Experience 50

Customer Experience Multichannel Self service Contact Center 50

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. As this blog post explains , overall performance is worsening, particularly on social media, and CX leaders are pulling further ahead of the laggards. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Eptica

MAY 8, 2019

He has thirty years’ experience in AI research, with a PhD from Carnegie Mellon University and his blog on Sina Weibo has over fifty million followers. in Artificial Intelligence and currently heads up a team of machine learning developers at Gartner. The author Andriy Burkov has a Ph.D.

Chatbots 55

Chatbots Best practices Engineering Education 55

Eptica

DECEMBER 12, 2017

As Gartner’s Augie Ray points out in a recent blog , it is all about making a difference. Tags: Christmas, Customer Service, Customer experience, CX, Gartner, Augie Ray, Macy's, delivery, ecommerce, Knowledge base, AI, Artificial intelligence, empathy Categories: Trends & Markets, Best Practice.

Customer centricity 52

Customer centricity Best practices Marketing Sales 52

Eptica

MARCH 4, 2016

Back in 2014 in a survey by Gartner , 89% of companies predicted that in 2016 they would be competing mostly on the customer experience they offered. Since we began, the importance of the customer experience, to both consumers and businesses, has increased dramatically. Share this page on: Tweet.

Multichannel 50

Multichannel Self service Advertising Surveys 50

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. Increased Engagement Rates According to research conducted by Gartner, SMS has a 98% open rate compared to email, which has a 20% open rate.

Real estate 52

Real estate Scripts Marketing Best practices 52

aircall

JANUARY 27, 2021

According to a Gartner report , over one-third of customer service representatives will be working at home by the year 2023. Set up call tagging (tag calls for support, sales, tech, etc.). The post How to Start a Virtual Call Center 101 appeared first on Aircall Blog. Set up your analytics with metrics and KPIs.

virtual call center 62

virtual call center Call Center call center software voip 62

Avaya

JUNE 18, 2018

Gartner predicts that by the end of 2018, more than 50% of companies affected by GDPR will still NOT be in full compliance with its requirements. The post Three Ways to Get More Value from Your Workforce Optimization Platform appeared first on Avaya Connected Blog.

Quality management 40

Quality management Analytics Coaching Contact Center 40

aircall

SEPTEMBER 26, 2022

Sale Cloud is primarily focused on leads, opportunities, and sales and was named the Gartner Magic Quadrant Leader in Sales Force Automation (SFA) for the fourth consecutive year in 2020. . This includes filtering by teams, individuals, call tags, date range, and more. . appeared first on Aircall Blog. What sets it apart? .

Analytics 48

Analytics Sales Metrics CRM 48

AWS Machine Learning

SEPTEMBER 13, 2022

“85% of buyers trust online reviews as much as a personal recommendation” – Gartner. Consumers are increasingly engaging with businesses through digital surfaces and multiple touchpoints. Statistics show that the majority of shoppers use reviews to determine what products to buy and which services to use. Session() comprehend = boto3.client(

APIs 67

APIs Metrics Scripts Accountability 67

aircall

JUNE 21, 2021

In fact, a Gartner study found that companies that did not offer customer support on social media platforms had a churn rate that was 15% higher than those that did. There are also tags to facilitate smart decisions and smoother follow-ups. It’s Time to Focus on the Customer Experience appeared first on Aircall Blog.

Sales 71

Sales Customer Experience Surveys Feedback 71

LiveChat

APRIL 13, 2016

If you’re lucky enough, people will tag your brand in their posts and you will get the notifications about it. blogs, videos, news), language and region. Do you know that, according to Gartner , failure to respond via social channels can lead to a 15% increase in the churn rate for existing customers?

Feedback 57

Feedback Personalization Customer Service Customer Experience 57

Pointillist

OCTOBER 22, 2018

In this blog post, I detail nine uses of artificial intelligence to boost your customer experience measurement program by improving your understanding of the rich customer experience data you’re already collecting and making that data actionable. Emotion AI. “By Until recently, that was only possible if the customer told you how she felt.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. And that trend is only continuing; Gartner predicts that by 2020, 90% of companies will be using social media for customer service.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Customers use the hashtag #RaveAtHome to tag us in their living room parties, at-home photo shoots, and light art skills.”. Jack Choros , Blog Editor, Iron Monk. Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21