Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The Moral Dilemma: Collecting Data on Customer Behavior.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

aircall

JUNE 25, 2018

Dangerous driving conditions had forced many Crystal Travel & Tours’ employees to work from home, leaving them disconnected from the hardware-based phone system hosted at company headquarters. Then, once the call is over, all notes and tags they added are synced back to the CRM system along with a full recording. Decide With Data.

Morale 59

Morale CRM Call Center Personalization 59

aircall

MARCH 16, 2018

Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Teaching new employees the importance of empathy and active listening to a customer”. One-on-one training for every employee”. Correctly staffing to decrease burn out”. And they have a point.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Eptica

SEPTEMBER 18, 2019

Essentially, a good employee experience is central to delivering a good customer experience. These are just some examples I’ve seen – feel free to leave your own in the comments section at the end of the blog. So look to other ways that you can show high performers that you value their work and knowledge.

Customer Service 66

Customer Service Brand ambassadors Contact Center Average Handle Time 66

aircall

JANUARY 13, 2023

When comparing Novocall alternatives , you should be asking yourself how different vendors ensure zero downtime during employee training. Entry-Level Features: Mobile app, number porting, automated call distribution, click-to-call, contact tagging. This shouldn’t mean that you have weeks of downtime. Same-day setup .

Sales 62

Sales CRM Morale Interactive Voice Response 62

aircall

MARCH 6, 2018

Aim for a ratio of 1 manager for every 7-10 employees to maintain a proper awareness of team and customer issues.” The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. The cost of a potential mishire can set-back your team in terms of budget and morale.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Aim for a ratio of 1 manager for every 7-10 employees to maintain a proper awareness of team and customer issues.” The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. The cost of a potential mishire can set-back your team in terms of budget and morale.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

aircall

JANUARY 29, 2021

Training on how to bring another employee onto the call to help her solve a problem. Spend a little time searching for media articles and blogs that describe problems and solutions for call center training. Your employees will appreciate knowing upfront what is expected of them and not having to second-guess your expectations.

Best practices 62

Best practices Call Center call center software Morale 62

GetFeedback

DECEMBER 16, 2019

So make sure you prioritize phone and online training for your employees. . Moral of the story? You might even take this a step further and encourage your customers to post this feedback directly on social media, then tag your brand and a few friends. Don’t assume anything. Follow him on Twitter at @levi_olmstead.

Feedback 78

Feedback Surveys Wait times Morale 78

Eptica

OCTOBER 9, 2019

In the United States, activities focus on the theme of Every Experience Counts , looking at the importance of both delivering consistently good service every time, and providing employees with an experience and environment that motivates them to do their best.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

ProProfs Blog

APRIL 2, 2019

Just emphasize the team-based goals you want to work towards in your discussion with your employees. Laser tag, or paintball if you’re feeling adventurous. This is because engaged employees working in a supportive, collaborative team are less likely to leave your organization. Or throw a party!

Contact center software 83

Contact center software Morale Personalization Customer Support 83

SmartKarrot

SEPTEMBER 23, 2020

Here in the blog, these are a few points we delve into: Fuels efficient cultural competence Revs up Innovation and Productivity Boosts engagement Elevates Customer Satisfaction Gives a personalized approach Brings out the Leader in you Connects you with your mission. But, that’s not the end. Boosts engagement. Brings out the Leader in you.

SaaS 10

SaaS Morale Personalization Technology 10

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. And, happier agents have a better overall workplace morale, which translates into the quality of customer service. Why Chatbots? And, Chatbots more than pull their weight.

Chatbots 50

Chatbots Contact Center Benchmark Chief Customer Officer 50

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. The activities in this eBook can be great training materials to improve customer service or morale in your team. The deadlier alternative to slow replies is no replies.

Customer Service 46

Customer Service Customer Care Morale Marketing 46