Russel Lolacher

DECEMBER 20, 2021

As the public face of digital communications for more than a decade, our team has built a successful social customer care program to inform, educate, engage and build trust with the public. Receive, review, sort, tag multiple (10-50ish) photos daily to share on social media. This is NOT including blog comments or our email inbox.

Customer Care 98

Customer Care Transportation Government Construction 98

Education Services Group

JUNE 12, 2018

So, in an effort to educate myself (and help my friend build a business case to reallocate marketing resources), I posted a question to the members of the Customer Success Forum on LinkedIn. Note: I’ve tagged the concepts with the names of their creator, in case you’re interested in following these folks on LinkedIn.

Marketing 53

Marketing Education SaaS Sales 53

JustCall

FEBRUARY 5, 2020

With 2020 opening up, the education industry is all set to witness more advancements. An efficient education tech stack during such times is a priority. But before making the apt choice, a vivid knowledge of the targets that the education tech stack will be going to serve is also essential. loss of tracks of leads.

Education 84

Education CRM Sales Accountability 84

Russel Lolacher

DECEMBER 20, 2021

As the public face of digital communications for more than a decade, our team has built a successful social customer care program to inform, educate, engage and build trust with the public. Receive, review, sort, tag multiple (10-50ish) photos daily to share on social media. This is NOT including blog comments or our email inbox.

Customer Care 59

Customer Care Transportation Government Construction 59

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Not only do agents get practice replying to real life scenarios but they can practice the other important functions like selecting custom fields, tagging, escalating, and applying macros. When you picture customer service training, what key elements come to mind?

Contact Center 79

Contact Center Education Government Healthcare 79

aircall

JANUARY 3, 2018

Detailed call analytics can tell you when your team is performing well, and when things need improvement, they can be a tool for education and inspiration, on a macro and micro level. If your team utilizes call tags, you’ll be able to easily see what types of inquiries give your team the most trouble. Understand Your Ups and Downs.

Coaching 86

Coaching Morale Analytics Benchmark 86

aircall

MARCH 23, 2018

An education is a terrible thing to waste. To stay on top of these shifts and other industry trends, continued education is invaluable. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries. Products, team structures, and support tools change.

Surveys 86

Surveys CRM Education Metrics 86

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

aircall

JANUARY 3, 2018

Detailed call analytics can tell you when your team is performing well, and when things need improvement, they can be a tool for education and inspiration, on a macro and micro level. If your team utilizes call tags, you’ll be able to easily see what types of inquiries give your team the most trouble. Understand Your Ups and Downs.

Coaching 81

Coaching Morale Analytics Benchmark 81

Nicereply

JULY 11, 2022

For example, making sure tags and categories are consistent and understandable outside of the support team. The post Support Talks: Cross-functional Relationships to Create Proactive Support appeared first on Customer Happiness Blog. How are you translating that into something that a product or marketing manager would understand?

SaaS 98

SaaS Marketing Technology Surveys 98

Eptica

MAY 8, 2019

He has thirty years’ experience in AI research, with a PhD from Carnegie Mellon University and his blog on Sina Weibo has over fifty million followers. The author, Kai-Fu Lee, is the former president of Google China and currently CEO of a Chinese VC firm that invests in AI. Very readable and extremely thought-provoking.

Chatbots 55

Chatbots Best practices Engineering Education 55

Nicereply

JANUARY 30, 2023

When you take a look into the tagging in your helpdesk system , you notice that most of the conversations are about three key issues. The post 5 Tips for Planning the Growth of your Support Team in the New Year appeared first on Customer Happiness Blog. You need to hire more customer support agents.

Metrics 98

Metrics Finance APIs Customer Support 98

Certified Languages International

MARCH 18, 2021

Organizations that accept federal funding — like hospitals, insurance companies that service Medicaid and Medicare beneficiaries, court systems, and educational institutions, for example — are prohibited from discriminating against individuals based on national origin. The standard is 2 hours.).

Bilingual agents 52

Bilingual agents Healthcare Government Education 52

Vonage

APRIL 6, 2016

Provide staff with attractive name tags to wear at work. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. The post Make it person-to-person to improve customer experience appeared first on Blog | NewVoiceMedia. Tactics for personalised customer experience.

Personalization 74

Personalization Customer Experience Education Customer Service 74

JivoChat

APRIL 16, 2023

Beyond just posting on social, use SEO, guest blogging, and social media campaigns to maximize content reach. This includes optimizing website content, meta tags, and URLs to ensure search engines appropriately index them. Email marketing is another tool you can use. Most importantly (and sometimes forgotten), don’t forget the timing.

Analytics 82

Analytics Engineering Advertising Sales 82

Nicereply

APRIL 22, 2021

First thing first, despite the obvious reasoning why we chose Nicereply for this part (this being a Nicereply blog and all), Nicereply is also the only CSAT survey tool with a native integration built for Pipedrive. Having that positive feedback from a customer can go a long way towards your reps’ self-confidence and state of mind.

Sales 52

Sales Surveys Upselling Feedback 52

iCiDIGITAL

JUNE 12, 2018

As an example, custom development added to SharePoint causes HTML tags to be added onto a simple text field, thus causing a 1200+ page cleanup. I f there is a pattern, like Legacy tags being added or rouge HTML, then the answer is yes. Educate yourself on what is content truly ready to be migrated and what needs work.

Best practices 40

Best practices Education Marketing Personalization 40

LiveChat

NOVEMBER 16, 2018

Content may be of many different types – blog posts, videos, white papers, case studies, and more. is definitely the blog post. What do your blog posts do? The beauty of blog posts is that they can be as flexible as you want them to be. When it comes to the theme of your blog, you’d do well to focus on “3E” content.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

Beyond Philosophy

OCTOBER 4, 2019

Understanding: This goal is straightforward; you need to educate people on what it is you do. For example, if your product or service is straightforward and easy to understand, it doesn’t require a ton of education. The tag line was: “ It does exactly what it says on the tin.”. Ronseal wasn’t talking to everyone.

Marketing 62

Marketing Advertising Education Consulting 62

aircall

MARCH 16, 2018

This means when you contact a prospect or customer, essential information about the conversation — such as time, duration, and agent-generated notes and tags — are automatically shared between platforms, auto-populating the correct fields. Client education, so we can focus on actual support needs”.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Education Services Group

SEPTEMBER 4, 2018

I’ve also tagged the comments with the names of their creator, in case you’re interested in following these folks on LinkedIn. Did you like this blog post? If so, then why not: Subscribe to This Blog. His request provoked a lot of exciting ideas that could be replicated. Below are three examples worth sharing.

Customer retention 49

Customer retention Management Analytics Metrics 49

Nicereply

SEPTEMBER 14, 2021

If that’s not possible, have agents tag their tickets so they can follow up on them later. The post How To Move Your Support Team From Cherry Picking To Queue Crushing appeared first on Customer Happiness Blog. If possible, have the senior team member work with the agent asking the question to find an answer. Training Focus.

Metrics 98

Metrics Customer Support Accountability Management 98

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. If your support team isn’t using the same tools as the rest of the business this means it’s difficult to use the same tags, adhere to the same service level agreements (SLAs) and generate the same reports.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Comm100

DECEMBER 14, 2022

Merge tags can help you personalize an email beyond just first names. You can also use automated emails to up-sell and cross-sell, for customer education when new features are added, and to get customer feedback. Like this one here. Use artificial intelligence and automatically create onboarding videos to guide users.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Nicereply

MAY 22, 2023

In addition to direct support, you can leverage social media to share educational content that addresses common customer questions or provides tips and tutorials related to your products or industry. The post 5-Star Social Media Support: Your Brand’s Ultimate Weapon appeared first on Customer Happiness Blog.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

aircall

AUGUST 29, 2022

Other features that can help with productivity include call tagging, filtering, call forwarding, queue management, parallel calls, and advanced analytics. The post 4 Ways to Measure & Improve Call Center Productivity appeared first on Aircall Blog. Implement continuous monitoring and training.

Call Center 118

Call Center virtual call center call center software Self service 118

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. Be sure to check out the session on the just launched PartyRock , an educational tool for providing any builder with low-friction access to learn through experimentation in a foundation model playground built on Amazon Bedrock.

Engineering 108

Engineering Best practices APIs Government 108

JivoChat

APRIL 27, 2022

You can customize the URLs and meta tags, the platform creates sitemaps automatically, optimizes site images, and enables you to have a mobile-friendly website. You can allow your clients to book consultations online, provide them with financial tools, which the access can be controlled as you prefer, and develop a finance blog too. .

Real estate 75

Real estate Consulting Consulting Education 75

Nicereply

JUNE 5, 2023

Their low NPS score might be the result of needing education on some of your product features. You can then provide that education to help them get more out of the product. To get a view of the overall level of difficulty and composition of each agent’s tickets, you can cross CSAT scores with ticket tags.

Metrics 98

Metrics Calibration Education Customer Support 98

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Support teams frequently find themselves making educated guesses as to how long it takes for their agents to send an email or solve a ticket. Practice #4: Use custom fields instead of tags.

Best practices 63

Best practices Average Handle Time Surveys Metrics 63

ProProfs Blog

OCTOBER 30, 2021

Each group has a tag that says what the customers in this group like and what are their buying habits. In this blog guide, we will be discussing. Source: CFI Education Inc. Education level. Isn’t it awesome and easier for you to create marketing strategies? 4 Basic Types of Market Segmentation. Demographic Segmentation.

Marketing 142

Marketing B2B Advertising B2C 142

aircall

DECEMBER 7, 2017

This was the beginning of our Customer Experience education,” Bueno admits. All tags, notes, and activities inside Zendesk are now visible alongside call recordings and reports. The post How Spotahome Solves Customer Service with Zendesk + Aircall appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

Customer Service 90

Customer Service Multichannel Education Call Center 90

ProProfs Blog

SEPTEMBER 20, 2019

Not only are the responses recorded, they are also categorized based on predefined tags. Online questionnaire software helps you to get feedback from students regarding infrastructure, or teachers, or any other aspect is crucial to improve as an educational organization. Create Customer Satisfaction Surveys. In Closing.

Surveys 84

Surveys Education Metrics Feedback 84

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. For example, you may make the assumption that it’s driven completely by product features but then learn from NPS feedback that it’s the ease of use that customers love and the value they receive from your customer success team and educational content.

Metrics 76

Metrics Best practices Customer retention SaaS 76

ProProfs Blog

SEPTEMBER 27, 2019

Users on these sites are quite vocal about what they expect from phones or the problems they face and are also more educated in the technical aspects. Social media listening is important to brands as much as blogs and forums are to traditional news outlets when measuring the success or popularity of a campaign.

Advertising 79

Advertising Surveys Feedback B2B 79

aircall

NOVEMBER 21, 2022

How can you expect to hit ambitious targets when you’re wasting time manually updating your CRM or educating new employees on the steep learning curve of complicated phone systems? The post How Aircall Saves 13% of Time for Customer-Facing Teams appeared first on Aircall Blog.

CRM 62

CRM Wait times Consulting Consulting 62

ProProfs Blog

JANUARY 4, 2022

In this blog, we will explore the qualitative data definition , the various methods, advantages, disadvantages, and most importantly, we will show you how you can analyze qualitative data in 5 simple steps. We have discussed more such benefits and advantages of qualitative data in this blog. What can we learn from our competitors?

Surveys 78

Surveys Feedback Personalization Education 78