ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Website Based Customer Support. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Analytics Call Center 150

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity.

Upselling 83

Upselling Contact Center Engineering Banking 83

Nicereply

FEBRUARY 4, 2020

The truth is that there are more than a few similarities between working in a restaurant, as a barista, or as a waiter and our friendly neighborhood customer support person. Let’s take a look at how the skills you build in these roles lend themselves to providing an excellent customer experience. Take, for example, an outage.

Customer Support 107

Customer Support Scripts Personalization Technology 107

Comm100

OCTOBER 19, 2022

If you don’t offer this option, the customer experience will trend negatively. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. The only way to know if your customers are being helped by your chatbot is to track your data. 6 Sentiment Analysis. 8 Chatbot Analytics.

Chatbots 86

Chatbots APIs Analytics Upselling 86

aircall

AUGUST 11, 2021

Call Tagging. With the hundreds of calls coming in at a constant flow, you need to have a way to sort and organize the calls —often through call tagging. Tagging allows you to single out calls requiring urgent responses and attach important information about a particular recording. Robust Search Capabilities.

Technology 114

Technology call center software Customer centricity Call Center 114

OctopusTech

SEPTEMBER 12, 2018

Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. What is Customer Support? How Customer Support can help your Business?

outsourcing 72

outsourcing Customer Support Call Center Best practices 72

Comm100

DECEMBER 14, 2022

Improves customer retention: By giving recommendations based on where customers are in their buyer journey, CXA helps them get the most value from their purchase through hands-on demos and troubleshooting. Merge tags can help you personalize an email beyond just first names. Like this one here.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Nicereply

FEBRUARY 9, 2021

The key to earning brand loyalty is to deliver the best possible customer experience. Your customer support team shouldn’t spend excessive time on each ticket since they’ll never work through the queue making other customers wait days—or maybe even weeks. Unfortunately, this often poses a challenge.

Customer Support 52

Customer Support Customer centricity Engineering Personalization 52

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Wowdesk Blog

JULY 1, 2020

Every customer support team goes through a stage where the number of emails adds up into hundreds every day, and the need for a new process originates. . All these processes may differ but are equally advantageous to manage your ticketing system and customer support queue. Ideas to manage customer support queue.

Customer Support 52

Customer Support Management Self service Engineering 52

kommunicate

MAY 6, 2021

CHAT WIDGET & DASHBOARD Delete tags We’ve added an option to delete the tags that you & your team created. The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. Also updated the existing ones to improve your overall experience with Kommunicate. Settings >> [.].

Customer Support 98

Customer Support 98

Nicereply

OCTOBER 14, 2019

Depending on your industry, you might not have a choice about how accessible you make your support. I contacted Kelly Lynch, a customer support agent by day, and a stand-up comedian and disability advocate by night to help me learn more about how customer support teams can become more accessible to a wider range of users.

Customer Support 70

Customer Support Airlines Government Interactive Voice Response 70

ShepHyken

MARCH 13, 2020

The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Hence, creating positive customer experiences is a necessity for businesses today. They can’t be available 24/7 to serve your customers, so how do you deal with this?

Customer Support 334

Customer Support Customer retention Customer Experience Management 334

Nicereply

SEPTEMBER 16, 2021

As leaders, we ask our support agents to categorize, tag, document or attempt to notice trends in this data as accurately as they can. Sid Bhambhani , Co-founder and CEO of Summatti , took his passion for customer support and used it to tackle this problem.

Customer Experience 114

Customer Experience Feedback Surveys Customer Support 114

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Here’s an example: the world’s favorite marketplace – Amazon – has perfected this customer support “workflow.”.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

ShepHyken

MARCH 13, 2020

The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Hence, creating positive customer experiences is a necessity for businesses today. They can’t be available 24/7 to serve your customers, so how do you deal with this?

Customer Support 257

Customer Support Customer retention Customer Experience Management 257

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. The Benefits Of Analyzing Your Customer Conversations. A common query flagged in support conversations is around product pricing.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Totango

MAY 20, 2020

Totango has now enabled write-back functionality so information flows from Totango back to your source systems like your CRM or Customer Support Platform. You no longer have to do redundant data entry, saving you time to focus on your customers. Stream Account & User Tag Information Using Customer Data Hub API.

APIs 62

APIs CRM Best practices Accountability 62

ShepHyken

MARCH 13, 2020

The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Hence, creating positive customer experiences is a necessity for businesses today. They can’t be available 24/7 to serve your customers, so how do you deal with this?

Customer Support 156

Customer Support Customer retention Customer Experience Management 156

ProProfs Blog

DECEMBER 4, 2020

Understand that such good interactions encourage customers to spread the word about your efforts to create an awesome experience for them online. In this blog, we’ll help you explore the effects of customer service and marketing on each other, why they should be used together, and how to integrate customer service in a marketing plan.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. Keep an eye on how your customer support team is doing.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Eptica

APRIL 28, 2020

Author: Manuela Pifani, CXellence Consulting This week we’re featuring different perspectives on customer service and customer experience during the current COVID-19 pandemic and beyond. Check back later in the week for further insight on customer service in the age of COVID-19. ” Read the full post here.

Best practices 79

Best practices Consulting Consulting Customer centricity 79

kommunicate

APRIL 1, 2020

After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support for tags, bug fixes, latest iOS SDK and agent app. if you haven’t read the previous release notes, please head here.

Customer Support 52

Customer Support 52

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

Nicereply

JANUARY 30, 2023

Combining support metrics helps to show how customer support can help other teams reach their goals. You need to hire more customer support agents. For another example, perhaps you notice that your customers reach out most frequently within the first three weeks of using your product.

Metrics 98

Metrics Finance APIs Customer Support 98

Nicereply

NOVEMBER 16, 2021

You can automate your workflow thanks to the customs rules Front offers. One of the helpful rules is to tag conversations with CSAT tags so you can collect the ratings under one tag and view them in one place. The post Pros and Cons of Using the Built-in Front CSAT Solution appeared first on Customer Happiness Blog.

Surveys 111

Surveys Metrics Analytics Enterprise 111

aircall

AUGUST 29, 2022

Other features that can help with productivity include call tagging, filtering, call forwarding, queue management, parallel calls, and advanced analytics. This will then translate to an improvement in the quality of customer service you are able to provide to your customers—setting your company up for success in the long run.

Call Center 118

Call Center virtual call center call center software Self service 118

Nicereply

NOVEMBER 5, 2019

Customer support is a cost-center – unless you’re purposefully working to make sure it’s not. There have been many, many articles published recently about how customer service is no longer a cost-center. In most cases, your customer service team is probably a drain on your resources. Conclusion.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

Kayako

DECEMBER 22, 2015

I realized the techniques I use for optimal gift acquisition are the same techniques we should all be using to master our customer support processes. In support, we need to be able to say the same thing for our documentation, both internal and external. Favorite blog features the perfect local products for my coworkers?

Customer Support 53

Customer Support Management Self service Metrics 53

aircall

SEPTEMBER 7, 2022

Custom filters : Search and sort through categorized calls to find the exact conversation you’re looking for. Call tags & disposition codes : Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups. As a result, there’s no need to sacrifice efficiency when you’re on the go.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

Mindtouch

AUGUST 22, 2018

Making improvements based on customer feedback for your Customer Support team is like trying to see the forest through the trees. A Customer Support leader’s job is to step back out of the forest to get a better sense of the whole. This would be tagged with the categories “check out” and “bug”.

Surveys 54

Surveys Feedback Self service Customer Support 54

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

JivoChat

FEBRUARY 24, 2022

Wix gives you the proper tools to easily create a website to sell online, showcase your work, post blog articles, and customize each section as it suits you best. It enables you to customize your website’s meta tags, URL, canonical tags, meta description, and structured data markup, for example. 301 redirect.

Engineering 52

Engineering Best practices Analytics Advertising 52

Nicereply

MARCH 15, 2022

Nicereply Surveys are designed for customer support and success teams. While most free online survey tools have limited capabilities, Nicereply surveys have been designed especially for the needs of customer support agents. You can categorize feedback with tags. Analyze teams and support agents’ results.

Surveys 52

Surveys Feedback Analytics Customer Support 52

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. Imagine your agents instantly connected with hot leads, the moment they enter your CRM or hit a priority tag. And why not?

Sales 52

Sales Abandon rate APIs CRM 52

aircall

JANUARY 11, 2023

Although these are important features to consider, they shouldn’t overshadow the importance of improving and enhancing your customer support team. . 89% of consumers are more likely to make another purchase after a positive customer service experience. Gain better context into your customer’s needs. CRM integration.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

Nicereply

JUNE 2, 2022

Before you invest some time and resources into a social customer service system , there are some key pieces of information you should know: What social media platforms (i.e., Twitter, Facebook, LinkedIn) are you receiving customer queries on? Are they public Twitter tweets tagging and mentioning your brand? Use a chatbot.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97